Vodafone RomaniaAnalyst, Business Intelligence
Jun. 2014 - Aug. 2016București, România• Creates and implements the necessary reports from the definition phase of indicators, data extraction, reports production and sends them to internal customers through in-depth knowledge and use of reporting instruments and company databases • Independently and together with direct managers gives priority to requests from internal customers, by filtering the requirements depending on the importance/relevance • Is actively involved in and provides relevant recommendations, issues correct reports and data in response to requests from Customer Department or related to Benchmarking with other companies in Vodafone group by reporting key performance indicators of the department • Estimates and proactively monitors the specific indicators of the departments for which it provides support. Depending on the results, will be searching and making recommendation to Customer Departments to support them in fulfilling their business objectives and maintaining the operational excellence • Is involved in the use of known analysis tools and explores the potential of new ones in order to enhance its abilities in data research and data mining • Based on the reports and analyses performed, pro-actively points out the potential crisis situations and makes recommendations for recovery/improvement; • Collects, uses, interprets and provides accurate information, analyses data and provides the most suitable solutions in order to contribute to the improvement of customer satisfaction; • Is responsible for the accuracy of the results in terms of indicators measured at department level or sales indicators; • Actively participates in implementing BI projects, ensures that all their details are fulfilled, and contributes with new ideas for projects. Communicates clearly and concisely all the stages of the project to all those interested within the company. • Pro-actively proposes and implements measures and instruments to increase the efficiency and agility of information production activity.