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Work Background
Satellite Healthcare / WellBoundHemodialysis Technician
Mar. 2016 - Oct. 2016Mountain View, California, United StatesCollaborated with doctors and nurses to provide personalized patient care plans, ensuring a comfortable and supportive environment for each client Maintained excellent documentation of patient records to ensure HIPAA compliance, including pre/post weight, blood pressures, temperature, respiration, pulse, and any complications Demonstrated mastery of compassion and accommodation to further support patients through difficult times
Westmed Ambulance ServiceMarketing Specialist
Jun. 2011 - Jan. 2013Union City, California, United StatesPromoted Westmed throughout assigned districts, generating an increase in call volume out of major hospitals within first six months of employment and improving business by 20% Led promotion of new wheelchair services geared towards assisted living establishments that continues to thrive today and accounts for 10 % of profits Spearheaded weekly business development meetings, offering new ideas for marketing strategies and assisting business development manager with tasks as needed Implemented follow-up customer service calls to enrich customer experience and boosted clientele volume with a cold call list
StarbucksShift Supervisor/Barista
Nov. 2006Union City, California, United StatesServe as subject matter expert on inventory management, leveraging personal expertise to optimize daily and weekly store ordering, inventory cycle counts, par adjustments/building, and cutting waste by 15% Prepare daily, weekly, and monthly reports for business development meetings, working closely with management to identify opportunities for growth and success Enhance store operations by identifying and implementing solutions, leading to an impressive 20% improvement across all KPIs (speed of service, order accuracy, cleanliness, beverage and food taste, above-and-beyond customer service) Anticipate customer and store needs by continuously evaluating environment and customers for cues, ensuring delivery of legendary customer service even during high-pressure situations Train and mentor new employees by facilitating a 3 week training program to elevate technical capabilities and set cultural expectations
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