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Work Background
CraftomBranded Merchandise Specialist
Jan. 2023Charlotte Metro
CI-GROUPAccount Manager
Jul. 2022 - Oct. 2022Charlotte, North Carolina, United States
HALO Branded SolutionsAccount Manager
Aug. 2021 - Jul. 2022
FreelanceBusiness Operations Consultant
Jan. 2019 - Aug. 2021Advise promotional product companies on strategic business operations improvements Develop and implement strategies and projects aligned with performance objectives Design employee handbook establishing operational standards, procedures and policies Facilitate process improvement trainings providing knowledge and resources Identify and address process, system and staffing operational inefficiencies Implement technology and software solutions streamlining and optimizing efficiencies Attain performance objectives resulting in increased productivity and efficiencies
Onyx, IncDirector Of Operations
Sep. 2013 - Sep. 2019Charlotte, NCDirected operational, financial and customer relationship initiatives Defined and implemented business procedures, processes, and protocol Collaborated with executive team developing and executing strategic plans Primary focus includes the logistics and the customer service team Managed business expansion overseeing operations, staffing and logistics initiatives Sourced, hired, and trained all Charlotte-based employees. Acquired and developed vendor relationships establishing competitive pricing Selected and implemented software streamlining processes and increasing productivity Developed policies and procedures ensuring seamless interdepartmental alignment Key Accomplishments: Increased profit margins resulting in 40% reduced savings Managed vendor partnerships increasing profit margins and customer loyalty Managed enterprise accounts including Infoblox, Alibaba, EJ Gallo, Google, Tesla, Facebook, and Major League Baseball Exceeded performance objectives resulting in increased 5M annual revenue
Onyx Worldwide Inc.Senior Customer Success Manager
Sep. 2003 - Sep. 2019Charlotte, North Carolina AreaManaged customer success revenue and loyalty initiatives Defined and implemented strategies and processes aligned with performance objectives Sourced, selected and on-board logistics managers and customer service reps Served as key executive team liaison managing strategic operational imperatives Selected and deployed innovative CRM software streamlining and optimizing efficiencies
HALO Branded SolutionsRegional Program Manager | Assistant Program Manager
Aug. 1997 - Apr. 2003Charlotte, North Carolina AreaCollaborated with President/Owner to develop solid sales strategy and portfolio Enhanced customer engagement by explaining branding opportunities, merchandising strategy and budgetary planning Created and presented product proposals to customers Held accountability for every order from initial quote to invoice Applied best practices in reviewing and responding to RFQ's 01/1997 - 01/1998 Assistant Program Manager, Halo Branded Solutions Managed corporate store programs for the Southeast region of the US. Developed intriguing copy for corporate catalogs Responsible for onsite inventory including working with purchasing Monitored corporate stores sales and inventory level Reported to customers on sales reporting and adjusted item availability accordingly Increased customer retention resulting in increased revenue and loyalty Retained key accounts including PNC Bank, Ford Motors, and Jack in the Box
Pinnacle Promotions
Atlanta, Georgia, United States
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