PETRONASSales Area Manager
Jan. 2011 - Jul. 2013Strategically expanded the Aftersales and Lubricants market share by implementing a data-driven customer engagement model. I transformed service delivery into a scalable revenue driver, focusing on portfolio diversification and client retention.
In this role, I bridged the gap between financial analysis and commercial execution. By applying a controllerβs mindset to territory management, I didn't just manage sales; I optimized profitability and commercial efficiency.
- Revenue Growth: Delivered a 2% Year-over-Year (YoY) increase in lubricant sales by identifying untapped market opportunities and optimizing cross-selling techniques.
- Service Excellence: Redefined service delivery standards, leading to a 12% improvement in Customer Satisfaction (CSAT) scores and a significant increase in repeat business.
- Territory Management: Managed a portfolio of 20 key accounts, ensuring consistent growth through tailored commercial agreements and technical value proposition.
- Market Positioning: Successfully launched 3 new product lines, achieving 5% market penetration within the first 12 months.