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Work Background
2nd Act CommunicationsCo-Owner
Aug. 2024United StatesFiber Optic Installation & Service Company MDU installation Drop Buries Plant build
CoolVu Glass & Surface SolutionsPresident/CEO
Jun. 2024Louisville, Kentucky, United StatesFranchise Owner Operator
FGG LogisticsBusiness Owner
Jun. 2019Louisville, Kentucky AreaPackage Delivery
TekSwarmPartner
Aug. 2018 - Jan. 2021USRapid Resource Deployment Group
AflacDistrict Sales Coordinator
Jan. 2017 - Dec. 2018Louisville, Kentucky
Aflac/EverwellIndependent Associate
Sep. 2016 - Oct. 2024Louisville, Kentucky AreaPartner with businesses to provide Health Insurance, Supplemental Insurance, Vision, Dental and Life Insurance
Premier CC, IncVP of Technical Operations
Feb. 2014 - May. 2016Greater Chicago AreaOversee all technical operations across US. Responsible for driving performance improvements. Direct the performance activity of technical operations, identify issues and opportunities and provide guidance for resolutions and improvements. Responsible for relationships with technical operations leaders for all MSO. Responsible for implementing corrective steps necessary to meet all MSO expectations. Implement safety and training programs for technicians and installers.
Time Warner CableSr. Director of Technical Operations
Mar. 2012 - Jan. 2014Kentucky, Indiana and West TenneseeOversee all technical operations for Insight in Kentucy, Indiana and West Tennesee areas. Responsible for driving Lean operational improvments and standardizing practice and procedures. Responsible for analyzing processes that will increase efficiency, technical performance, and the quality of the customer experience. Direct the performance activity of technical operations, identify issues and opportunities and provide guidance for resolutions and improvements. Recommend corrective steps, plan and participate in cross-function teams involving GMs, Engineering, Warehousing, Construction. Forecast capital budgets, research purchase of new equipment and upgrade existing equipment. Implement safety and training programs for technicians and installers.
Insight CommunicationsVice President of Technical Operations
Jun. 2010 - Mar. 2012Corporate responsibility for overseeing all technical operations for Insight. Responsible for analyzing processes that will increase efficiency, technical performance, and the quality of the customer experience. Direct the activity of technical operations managers, identify and trouble shoot problems. Recommend corrective steps, plan and participate in cross-function teams involving DVP, Central Operations, Engineering and Tier 2 Call Center Management. Forecast capital budgets, research purchase of new equipment and upgrade existing equipment. Implement safety and training programs for technicians and installers.
ComcastDirector of Technical Operations
Jan. 2007 - Jun. 2009Responsible for all technical operations - Installation, Service, Dispatch, Contract Labor, and Quality Control.
Time Warner CableDirector of Field Operations
Jan. 2006 - Jan. 2007Responsible for all Technical Operations - Installation, Service, Dispatch, Maintenance, Contract Labor and Quality Control.
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