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Work Background
Howard Technology SolutionsManager Project Management Office
Oct. 2024Ellisville, Mississippi, United StatesLead and manage a cross-functional PMO team executing projects across Audio Visual, Security, and Infrastructure domains, aligning delivery with organizational goals. Built and matured the PM practice through creation of standards, delivery playbooks, and coaching models, ensuring consistent quality and improved team performance. Spearhead service transformation initiatives, enhancing service offerings and strengthening stakeholder satisfaction. Drive continuous improvement across resourcing, project delivery standards, and operational workflows to boost initiative success rates. Collaborate with leadership teams to align project outcomes with broader business strategies and foster long-term customer trust. KEY ACHIEVEMENTS:
• Developed and implemented standardized RFP response templates, SoW libraries, and labor calculators, improving accuracy and proposal turnaround time.
• Established a scalable project management framework that consistently maintained 96%+ project health across all active initiatives.
• Orchestrated initiative pipeline tracking improvements, reducing project cycle time by 12%.
• Led PMO training series to expand team delivery capabilities across three technical domains.
CDWHead of Project Management Office - Center Of Excellence
Aug. 2023 - Aug. 2024Wilmington, North Carolina, United StatesDesigned and executed Center of Excellence strategy to enhance project management standards, frameworks, and outcomes across the Services organization. Partnered with Executive Leadership to define CoE objectives, scope, deliverables, and success metrics aligned with corporate goals. Developed best practices, KPIs, and standardized methodologies to drive consistent, scalable project delivery outcomes. Instituted continuous feedback processes to optimize project execution quality and customer satisfaction. Mentored PMO leaders and project managers to build organizational adoption of frameworks and standards. KEY ACHIEVEMENTS:
• Achieved 97% portfolio health rate by expanding quality assurance processes throughout the project lifecycle.
• Launched a Services Practice Portfolio Scorecard measuring project health, quality, customer satisfaction, and adherence metrics.
• Implemented a structured feedback system that achieved 86% overall positive PM experience, 95% PM empowerment, and a 34% survey response rate.
• Spearheaded CoE training workshops, resulting in a 20% increase in project manager certification rates.
• Enhanced initiative reporting frameworks, increasing stakeholder transparency and risk mitigation effectiveness.
CDWSenior Manager Services PMO
Jul. 2022 - Aug. 2023Wilmington, North Carolina, United StatesDirected a portfolio valued at more than $377M annually, encompassing over 8,500 projects and 1,500 clients across the technology services organization. Led six direct and 180 indirect reports, ensuring the consistent, high-quality delivery of professional and managed services projects. Standardized onboarding and training methodologies, enhancing project manager ramp-up efficiency and knowledge retention. Integrated acquired PMO teams into a centralized model, unifying systems, methodologies, and leadership structures. KEY ACHIEVEMENTS:
• Attained 89% PMO retention rate through targeted coworker engagement, enablement, and retention strategies.
• Realigned PMO organizational structure around technology specializations to boost technical delivery capability.
CDWPMO Manager
Mar. 2018 - Aug. 2022Wilmington, North Carolina, United StatesLed a high-performing team of 28 project and program managers across IT consulting, configuration, and managed enrollment services. Administered resource centralization initiatives, boosting operational efficiency and engineering resource utilization. Developed a new onboarding strategy that enhanced customer relationships and project success rates. KEY ACHIEVEMENTS:
• Created a Project Management Technology Specialization Framework to deepen technical engagement during emerging technology implementations.
• Established and promoted the PMO brand, mission, vision, and service value across internal and external audiences.
CDWInfrastructure Delivery Manager
Apr. 2016 - Feb. 2018Chicago, Illinois, United StatesManaged a team of infrastructure consultants focused on achieving finance, operations, and client satisfaction KPIs. Worked directly with sales teams and client engagement managers to expand services revenue and optimize engineering assignments. KEY ACHIEVEMENTS:
• Consistently met and exceeded revenue goals with 68% engineer utilization and $1.8M monthly revenue achievement.
• Drove $5M+ additional revenue through new enterprise architect roles and targeted solution development.
CDWEnterprise Project Manager
Oct. 2007 - Apr. 2016Chicago, Illinois, United StatesCoordinated the full lifecycle of enterprise program implementations, managing budgets between $50k and $7M. Specialized in relationship management, issue resolution, and operational optimization to ensure initiative success.
KEY ACHIEVEMENTS:
• Directed a $2.2M infrastructure deployment across 11 US and Canadian manufacturing plants.
• Administered wireless infrastructure rollouts across 40+ hospitals nationwide, completing 30k+ hours of work and generating $7M in revenue within four months.
Sentinel TechnologiesProject Manager
Oct. 1999 - Sep. 2007Downers Grove
Household FinanceQuality and Help Desk Manager
Jun. 1993 - Sep. 1999
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