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Work Background
Insight GlobalUX Designer II
Apr. 2022 - Jun. 2025Remote• Collaborated with cross-functional teams to design user-centric digital experiences that adhere to design principles. • Advocated for UX best practices, influencing product enhancements that increased digital adoption and customer loyalty. • Engaged with leadership to share user insights, fostering consensus on competitive product strategies.
FreelanceSenior UX Designer & Scrum Master
Dec. 2019• Spearheaded the reimagination of design systems for graphics, posters, menus, and industrial signs, enhancing user engagement. • Collaborated with cross-functional teams to ensure cohesive design implementation, resulting in a 30% increase in user satisfaction. • Led agile methodologies as a Scrum Master, streamlining project timelines and improving team productivity by 25%.
Mature AdvantageUser Experience Designer
Oct. 2017 - Apr. 2022• Advocated for user experience best practices, influencing product enhancements that increased digital adoption. • Collaborated with leadership to share insights, building consensus on competitive product directions. • Conducted user research and usability testing, leading to a 25% increase in customer satisfaction scores.
Mecklenburg CountyPlan Review Facilitator/ OnSchedule Coordinator
Mar. 2015 - Oct. 2017Charlotte, North CarolinaTrained staff on new programs/software for process improvement. Managed commercial plan review process. Managed financial database.
Mecklenburg CountyFiscal Support Assistant III
May. 2012 - Jan. 2015Research & Conduct quantitative analysis of financial data. Create and Modify Purchase Orders for annual budgets and Year end closing. Prepare reports and spreadsheets to manage budgets for units/orgs. Reconcile account balances; record general ledger entries. Employee Representative on Employee Council & LUESA Payroll Representative. Provide Back-up Assistance for Revenue Collections. Process Invoice Payments, Returned Checks, and Vendor Refunds. Volunteer at events hosted by Mecklenburg County and Affiliates.
Village GreenSales Consultant
Mar. 2010 - Jun. 2012Planned & Hosted events for Marketing/Outreach. Assisted with Budgets, year-end closing, and payroll. Lease apartment homes and tour communities. Process payments for current and future residents. File audits and organization.
Orion Realty Advisors, LLCLeasing Professional
Jun. 2006 - May. 2009Leased apartment homes and tour communities. Planned & Hosted events for marketing and outreach. Process payments for current and future residents. Assisted with Budgets and year-end closing, managed bi-weekly payroll.
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