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Work Background
Fitch Group, Inc.Data Literacy Program Manager
Dec. 2024London Area, United Kingdom
Oliver WymanSenior Learning Delivery & Operations Manager
Jan. 2023 - Sep. 2024London, England, United KingdomIn my role, I lead central Learning & Development (L&D) projects, where I meticulously plan and execute large-scale initiatives. I create detailed plans outlining timelines, milestones, and resource allocations to ensure alignment with organizational goals and deliver high-quality learning solutions. 📊📅 I continuously monitor and adjust project progress by tracking performance against established timelines and budgets. By assessing performance metrics, I identify areas for improvement and make necessary adjustments to keep projects on track and achieve their objectives. 📈🔍 Establishing and reporting on key performance indicators (KPIs) is another critical aspect of my role. I define and implement KPIs to measure the success of learning programs, regularly compiling comprehensive performance reports for senior leadership. These reports provide insights into program effectiveness and highlight areas for development. 📈📉 Maintaining transparent communication with stakeholders is essential to my work. I foster open lines of communication with senior leaders, team members, and external partners, promptly addressing concerns and incorporating feedback to enhance project outcomes. I also manage project budgets with precision, oversee vendor relationships, facilitate L&D meetings, and develop operational tools to drive continuous improvement in learning processes. 💬💰🛠️ #LearningAndDevelopment #ProjectManagement #L&DProjects #PerformanceMetrics #KPIs #StakeholderCommunication #RiskManagement #ProjectBudgets #VendorManagement #MeetingFacilitation #OperationalTools #ContinuousImprovement #DataAnalytics #LearningProgramEvaluation #ProjectProgress #ResourceAllocation #TrainingSolutions #LeadershipReports #Efficiency #Innovation #TeamCollaboration #PerformanceReporting #BudgetManagement #ProjectPlanning #RiskMitigation #LearningOutcomes
DXC TechnologyTalent Development Lead - Cloud & ITO
Jan. 2022 - Dec. 2022I revitalized talent development programs by spearheading enhancements within the Cloud & ITO sector. I redesigned existing programs and created new ones to elevate individual experiences and align with strategic organizational goals. By implementing innovative practices, I ensured continuous development and engagement. 🌟📈 I managed financial accountability by overseeing profit and loss (P&L) and tracking billability versus utilization rates. I allocated financial resources effectively to maximize the impact of talent development initiatives while staying within budgetary constraints. 💰📊 I developed and implemented a comprehensive Returnship Program, creating end-to-end processes, governance structures, and strategic partnerships with Technology Partners. This program supported career re-entry for professionals and aligned with our Corporate Social Responsibility (CSR) objectives. 🛠️🤝 I created essential development materials, including manager guides, mentor packs, and risk logs, ensuring they were comprehensive and accessible. Additionally, I fostered strong internal relationships across teams to enhance collaboration and the effectiveness of our talent development initiatives. 📚💬 I led weekly Steerco meetings with senior leaders to update on Early Careers programs, discuss challenges and successes, and drive decision-making and continuous improvement. I also monitored Early Careers engagement, refined development processes, and coordinated welcome weeks to ensure a smooth onboarding experience for new hires. 🗓️🔍🎉 #TalentDevelopment #ProgramEnhancement #FinancialAccountability #P&LManagement #Billability #ReturnshipProgram #CSR #DevelopmentMaterials #ManagerGuides #MentorPacks #RiskLogs #InternalRelationships #StakeholderEngagement #SteercoMeetings #EarlyCareers #Onboarding #WelcomeWeeks #ProcessRefinement #Workshops #FeedbackSessions #IndustryBestPractices #CareerReEntry #StrategicPartnerships #InnovativePractices #EmployeeEngagement
DXC TechnologyAzure Practice Manager - Azure Practice EMEA
Dec. 2020 - Jan. 2022I enhanced practice maturity by leading initiatives to improve the effectiveness of the Azure practice. I established scalable governance frameworks and best practices, continuously assessing and refining processes to ensure optimal performance and compliance with industry standards. 📈🔍 I boosted employee engagement by implementing strategies that significantly increased engagement scores and improved feedback within specified periods, surpassing company averages. My efforts in enhancing employee satisfaction contributed to a more positive work environment. 😊📊 I managed and led a diverse team of multi-cloud IT professionals, providing guidance and support to ensure successful Azure implementations and client engagements. I fostered a collaborative team environment to achieve shared objectives and maintain high performance. 👥🚀 I developed and maintained governance structures to ensure consistent, high-quality service delivery for Azure engagements. I created and implemented best practices to standardize operations and enhance efficiency. Additionally, I identified upskilling opportunities, addressed client escalations promptly, and managed financial aspects to achieve cost neutrality. 💼🛠️ I drove early engagement with sales teams to build robust sales pipelines for Azure Professional Services, positioning these services effectively to secure new business. I also designed and implemented specialized training programs tailored to the latest cloud technologies and industry trends. 🌟📚 #PracticeMaturity #AzureGovernance #EmployeeEngagement #TeamManagement #CloudIT #Upskilling #ClientEscalations #CostNeutrality #SalesPipelines #CloudTraining #GovernanceStructures #ServiceDelivery #OperationalExcellence #EmployeeSatisfaction #ClientExperience #FinancialManagement #AzureImplementation #TeamDevelopment #BestPractices #ProcessImprovement #IndustryStandards #TrainingPrograms #ResourceOptimization #EngagementScores #TechnicalDevelopment #SalesEngagement
DXC TechnologyDigital Business Analyst
Sep. 2020 - Jan. 2021I ensured compliance with security principles by verifying that digital solutions, including Azure Cloud offerings, adhered to security standards and regulatory requirements. I implemented and maintained security measures to meet these compliance standards effectively. 🔒✅ I refined and simplified compliance controls by analyzing and streamlining extensive control lists, such as the 650 NIST controls, into a more manageable set. I developed clear mapping matrices to facilitate easier compliance management. 📊🗂️ I analyzed complex data by collecting and evaluating information from multiple sources to ensure that digital solutions met industry standards and regulations. I maintained high-quality standards and best practices in data analysis. 📈🔍 I created detailed mapping tables to translate complex compliance controls into actionable components for digital solutions. I ensured that these tables provided accurate and clear representations of controls in the planned MVP (Minimum Viable Product) solution. I supported managed services by aligning digital solutions with operational needs and compliance requirements, achieving MVP approval through collaboration with security teams and stakeholders. 📋🛠️ I developed and managed RACI documents to define roles and responsibilities in project and decision-making processes, which supported effective communication and accountability. I maintained mapping documents to provide a structured overview of compliance controls and decision-making processes, and I implemented best practices to continuously refine processes and enhance efficiency. 📑🔄 #SecurityCompliance #AzureCloud #ComplianceControls #NISTControls #DataAnalysis #MappingTables #ManagedServices #MVPApproval #RACI #ComplianceManagement #DigitalSolutions #RegulatoryRequirements #BestPractices #DataQuality #SecurityMeasures #ControlMapping #OperationalAlignment #FeedbackIntegration #ProcessRefinement #DecisionMaking #Accountability
QA ApprenticeshipsDigital Business Analyst
Mar. 2020 - Jun. 2020Swindon, England, United KingdomI led digital transformation projects by driving and overseeing initiatives focused on IT system improvements and optimizing processes like apprenticeship delivery. I ensured that these projects aligned with business objectives and adjusted their direction as needed to achieve success. 🌐📈 I developed comprehensive learner personas to understand user needs and behaviors. I then created strategic roadmaps to guide the implementation of IT systems, enhancing the overall customer experience and supporting our digital transformation goals. 🧑💻🛠️ I managed user stories and customer journey maps from initial requirements gathering to final deployment. I ensured these stories accurately reflected user needs and drove the development of effective digital solutions. I also acted as the primary liaison between business stakeholders and IT teams, facilitating clear communication and collaboration to align digital solutions with business goals. 📋🔄 I actively participated in Agile practices and scrum stand-ups to monitor project progress, address challenges, and ensure timely delivery of milestones. I analyzed data to identify opportunities for service improvement, particularly through automation, and recommended changes to enhance efficiency. I designed and implemented security matrices to ensure appropriate data access levels and supported IT system implementation to meet business requirements and deliver better customer experiences. 🚀🔍 #DigitalTransformation #ITSystemImprovements #LearnerPersonas #StrategicRoadmaps #CustomerJourneyMapping #UserStories #BusinessAndIT #AgilePractices #ScrumStandUps #DataAnalysis #ServiceImprovement #Automation #SecurityMatrices #ReportingIntegration #SystemConsolidation #WorkstreamRealignment #ITImplementation #ProjectManagement #ProcessOptimization #CustomerExperience #BusinessGoals #DigitalSolutions #Communication #Collaboration #EfficiencyEnhancement #TransformationGoals
QA ApprenticeshipsData, IT & Reporting Project Manager
May. 2018 - Mar. 2020Swindon, United KingdomI led diverse project portfolios, managing complex projects across IT, Data, and Governance domains. I oversaw all aspects of project management, from planning and execution to delivery, ensuring everything aligned with strategic business objectives and stakeholder requirements. 📊🗂️ I established a centralized reporting team by creating and implementing comprehensive processes and governance structures. This initiative significantly enhanced internal and external reporting capabilities through streamlined data collection, analysis, and presentation practices. I also designed and implemented an automated, interactive reporting tool with real-time dashboard capabilities, which greatly improved customer satisfaction and unified disparate data sources. 📈📉 I engineered the Sunrise tool, which consolidated and replaced 15 manual spreadsheets with a single integrated digital solution. This project streamlined data management and reporting, reducing manual errors and improving data accessibility. I conducted stakeholder workshops to gather detailed requirements, map customer journeys, and analyze trend data, using these insights to refine processes and enhance reporting accuracy. 🛠️🔍 I oversaw the end-to-end development of digital solutions, coordinating with IT teams, suppliers, and stakeholders to ensure that solutions met both functional and technical requirements and were delivered on schedule. I directed strategic projects, including developing data warehouse structures and improving service management. Additionally, I managed GDPR compliance projects and apprenticeship data, automating reporting processes to enhance efficiency and accuracy. 💼🚀 #ProjectManagement #ITProjects #DataGovernance #CentralizedReporting #AutomatedReporting #InteractiveDashboards #SunriseTool #DataConsolidation #StakeholderWorkshops #RequirementGathering #DigitalSolutions #StrategicProjects #GDPRCompliance #DataPrivacy #ApprenticeshipData #ReportingAutomation #ProcessImprovement
QA ApprenticeshipsLead Talent Partner - CSL Apprenticeships
Mar. 2017 - May. 2018Swindon, England, United Kingdom
Rural Payments AgencyApprenticeship Lead
May. 2016 - Mar. 2017Reading, England, United Kingdom
Rural Payments AgencySite Operations Manager
May. 2015 - May. 2016Reading, England, United Kingdom
Rural Payments AgencyHR Governace & Data Lead
Apr. 2014 - May. 2015Reading, England, United Kingdom
Rural Payments AgencyAccess to Infromation Manager
Jan. 2012 - Apr. 2014Reading, England, United Kingdom
Rural Payments AgencyHR Manangement Information Team Leader
Oct. 2010 - Jan. 2012Reading, England, United Kingdom
Rural Payments AgencyAppeals Coordinator
Feb. 2009 - Oct. 2010Reading, England, United Kingdom
Rural Payments AgencyReconciliation Analyst - Single Payment Scheme
Mar. 2008 - Feb. 2009Reading, England, United Kingdom
Rural Payments AgencyRecruitment Consultant
Aug. 2007 - Mar. 2008Reading, England, United Kingdom
Symphony Group PLCRetail Clients - Team Leader
Jul. 2004 - Aug. 2007Leeds, England, United Kingdom
Rural Payments AgencyBasic Payments Coordinator
Aug. 2000 - May. 2002Reading, England, United Kingdom
ADAM & EVE HAIR (YATTENDON) LIMITEDHaridresser Apprentice
Sep. 1996 - Aug. 2000Reading, England, United Kingdom
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