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Work Background
Helping Hand Aged CareCulture and Capability Consultant
Dec. 2022
Fresh LearningFounder & Managing Director
Aug. 2008fresh learning provides learning solutions to businesses and other organisations. We are committed to helping people to learn; and believe that for learning to be successful, it is about the learner having the confidence, support and motivation to achieve. We also believe that learning should be relevant and, where possible, fun. Our experience of some training providers has highlighted times where the training was out of touch with real-life, and this is something that we aim to avoid when working in partnership with organisations. Fresh Learning are an Approved Centre of the Institute of Leadership and Management (ILM), an internationally recognised awarding and professional Leadership and Management body. To find out more, visit www.freshlearning.eu or email [email protected] fresh learning es una consultoría dedicada a la motivación en el aprendizaje y al desarrollo personal. Nos comprometemos en ofrecer un aprendizaje que cree una diferencia para nuestros clientes y estudiantes. Nuestra opinión es que para asegurar la transferencia de conocimientos, el curso, que es un reflejo de la vida real, debe tener la capacidad de ser asimilado de la manera más fácil. También, pensamos que las personas que aprenden porque quieren, y no porque piensen que deben aprender, normalmente tienen mayor éxito. ¿Quiere más información? Pongánse en contacto: www.freshlearning.eu o [email protected]
TicketmasterPeople Development Manager (Director)*
Aug. 2004 - Aug. 2008*Titled as Director of Learning and Organizational Development within the US organization Ongoing development, management and delivery of Company-wide Learning and Oraganisational Development strategy Day to day management of European Learning and Organisational Development, Client Training and Workplace Health and Safety teams. Implementation, quality assurance and ongoing management of accreditations and qualifications including NVQ's, ECDL/ICDL and IOSH / British Safety Council. Management/support of line managers for ongoing organisation, learning needs analysis including just in time fulfilment of training requests Development, delivery and on-going management of a suite of courses to develop personal, leadership and IT skills across the organisation Ongoing management of annual Learning and Development and Workplace Health and Safety budgets. Design of systematic training programmes including individual sessions and activities, materials and documentation Liaison with external learning providers to provide Personal Development and specialist IT provision Assistance with generalist HR, recruitment, payroll support and special projects including divisional re-location and redundancies Management of Workplace Health and Safety across the organisation. System implementation for new clients including training and support for go live. Ongoing training and support to existing clients
McDonald'sCrew Member through to Corporate Training Team
Jan. 1994 - Jan. 2004Responsible for general departmental co-ordination, scheduling and accounts Producing training materials for in-centre training schemes, restaurant-based training, National and European meetings and roll out to McDonal’s employees in the UK, Europe and internationally Negotiation of hotel rates in excess of £1 million per annum Design and construction of the McDonald’s People Intranet site to the UK and European markets. Whilst Seconded to Southern Regional Communications and Marketing Department: Producing and issuing Press Releases for both local and Regional Press Responsible for execution of Regional Community Support Budget Whilst Customer Satisfaction Manager, Essex and East London Responsible for Community and Local store marketing, provision, management and training of Customer Care, Service and Party staff Set up and run Lakeside Recruitment Centre, selecting, hiring and completing performance reviews for staff Starting as Part – Time Staff Member, then to Customer Care Assistant and Customer Care Manager
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