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Work Background
The Switch SuitesOwner
Jul. 2021Built and maintained a loyal client base of 200+ clients through providing a safe haven of exceptional white-glove concierge service, personalized care, consistent follow-up strategies resulting in 85% client retention. Deeply attuned to client needs, with strong emotional intelligence and solution-oriented communication Managed all digital client interactions via scheduling platforms, email marketing, and social media—building rapport and nurturing leads from inquiry to loyalty. Consistently exceeded monthly revenue goals through upselling packages, promoting new offerings, and fostering long-term client relationships. Managed all aspects of business operations including scheduling, inventory, vendor relations, website development, SEO, financial reporting, and legal compliance. Onboarded and trained new team members, students in our academy and acupuncturists in skin health, client care, specialty facial techniques, continued education and brand tone to ensure consistency, retention and quality of service. Oversaw and maintained all front- and back-end systems, including booking software, Canva, Google Workspace, Wix, CRM tools, Zoom, Slack and QuickBooks. Highly organized with the ability to prioritize multiple moving parts in a fast-paced environment. Experienced in virtual consultations, digital follow-ups, and remote client education via email, Zoom, social media and facetime.
The Switch SuitesCo-Owner
Jun. 2021San Diego, CA
Skin in The RanchEsthetician
Jan. 2017 - Mar. 2020Delivered customized, high-touch treatments to a diverse clientele, cultivating strong client loyalty through attentive care, education, and post-treatment follow-up. Acted as a key point of contact for client concerns, feedback, and satisfaction—resolving issues swiftly and with grace to uphold brand integrity and client loyalty. Mentored and trained junior estheticians on service protocols, client communication, and holistic care practices, ensuring consistency and excellence across the team. Conducted regular peer coaching sessions to elevate service standards, product knowledge, and emotional intelligence within the team. Played a key role in client retention programs, contributing to an increase in recurring service memberships and retail conversions. Experienced in virtual consultations, digital follow-ups, and remote client education via email, Zoom, and text.
Red Door Real Estate GroupReal Estate Assistant
Apr. 2014 - Dec. 2018Maintained ongoing client satisfaction by proactively addressing concerns, coordinating maintenance requests, rent collection and tracking issue resolution through to completion. Scheduled showings, inspections, and follow-ups with clarity and empathy, ensuring all parties felt informed and supported throughout the process. Managed high volumes of administrative tasks including lease preparation, file auditing, CRM updates, rent collection reporting, and vendor communication. Streamlined digital systems using tools like AppFolio, Buildium, Google Workspace, and DocuSign to ensure data accuracy, compliance, and document accessibility. Took initiative on daily operations—prioritizing tasks, managing tight deadlines, and supporting team goals with minimal supervision.
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