Simon Tetteh

Customer Service Representative/Account personnel

Chat SupportAccountantClient Relations SpecialistCustomer ServiceCustomer Care SpecialistFinance

Simon Tetteh is a dedicated Customer Service Representative and Account Personnel with over five years of experience in the telecommunications industry. Known for his exceptional communication skills and problem-solving abilities, Simon consistently enhances customer satisfaction by effectively managing client accounts and resolving inquiries with efficiency and empathy. His proactive approach to client relationship management has resulted in a 20% increase in customer retention for his team. Simon holds a Diploma in Business Administration(Accounting GPA 3.66)and is passionate about leveraging technology to improve customer service processes.

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Work Background

Account Officer

Osudoku Senior High Technical SchoolAccount Officer

Jan. 2022 - Feb. 2025Prepared monthly financial statements and reports for internal and external audits. Assisted with payroll processing, budgeting, and inventory control. Maintained accurate records of school fees and supported fee collection procedures. Managed school accounting systems and ensured accurate entry of financial records and expenditures.

Mathematics Teacher

Ochebleku D/A SchoolMathematics Teacher

Apr. 2017 - Nov. 2021Delivered engaging mathematics lessons to junior high school students in line with the national curriculum. Participated in curriculum development and extracurricular activities. Developed lesson plans, set and marked assignments, and maintained records of students' progress.

Service Specialist

Electricity Company of Ghana LimitedService Specialist

Aug. 2015 - Sep. 2016Supported the accounts department with daily financial operations and documentation. Participated in account reconciliations and financial statement preparation. Assisted in data entry, filing of financial records, and processing of invoices & payments. Gained practical experience in corporate accounting and financial operations.

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