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Work Background
The Walt Disney CompanySenior Service Operations Analyst
Mar. 2020Lake Buena Vista, Florida, United States
The Walt Disney CompanyService Operations Analyst
May. 2012Orlando, Florida AreaProactively monitors key business applications and services Provides dynamic logging of activities that occur on bridge calls during major incidents Identifies and escalates potential business impacting issues Executes connectivity and functionality tests for critical business applications and services Confirms initialization and completion of critical jobs for production Provides services and support for numerous applications and support teams across the Walt Disney Company Transitional hypercare services during transition into new services or during major application and infrastructure releases
Charming ShoppesSales Manager
Aug. 2007 - May. 2012Winter Garden, FL• Full managerial duties of running a million dollar store • Led cashier team • Maintained top standards of customer service • Performed cash handling duties • Accountable for sales quota • Preserved cleanliness and neatness in store • Strong Leadership Skills • Merchandising skills • Successful track record in driving sales with the commitment to creating a warm, inviting environment for the customer by understanding the importance of customer service
Park Square HomesArea Construction Coordinator
Oct. 2000 - Nov. 2006• Coordinated project-wide construction schedules • Acted as liaison between project managers and corporate office, subcontractors and customers • Led and directed the work of others • Created and maintained budgets for overhead construction for entire company • Trained new coordinators as hired • Generated and edited daily and weekly reports • Organized and managed a busy construction office • Became proficient in use of: Microsoft Word, Excel, PowerPoint, Outlook, and OnSchedule
Hallmark CardsCashier/Merchandiser
Mar. 1998 - Oct. 2000* Handled customer service issues * Coordinated schedules * Liaison between customers and manager * Created and maintained all displays in store * Shipping, receiving, inventory control and stocking * Cash handling and bank deposits
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