Jaspriya Singh

Technology Analyst @National Highways

United KingdomITConsultingFinanceCall CenterCustomer Support RepresentativeSupport SpecialistFinancial AnalystAppointment SetterCompliance OfficerCustomer ServiceCase ManagerClient Relations SpecialistChat SupportLive ChatService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantBusiness AnalystExecutive Assistant🎓 StudentCustomer ResearcherOffice AssistantOffice AdministratorProject CoordinatorTranslatorData EntryData Entry SpecialistData Entry AssociateDatabase CoordinatorDocument Processor

Currently working as a TOC Analyst with a strong focus on incident management, I bring a wealth of experience in high-pressure, operational environments where effective coordination and real-time decision-making are critical. My background as a Senior Project Administrator in major infrastructure projects has equipped me with a deep understanding of project governance, stakeholder engagement, and process improvement. I am skilled at working under pressure, adapting to evolving challenges, and delivering results aligned with strategic goals. With a proven track record of managing budgets, supporting cross-functional teams, and implementing robust control frameworks, I continue to apply my analytical mindset and communication skills to enhance service performance and operational resilience in my current role.

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Work Background

Technology Incident Analyst

National HighwaysTechnology Incident Analyst

Mar. 2024Birmingham, England, United Kingdom

Senior Project Coodinator

National HighwaysSenior Project Coodinator

Oct. 2021 - Mar. 2024Birmingham, England, United KingdomI serve as a Senior Project Coodinator for the NEAR Scheme, collaborating closely with project teams to manage projects efficiently within designated parameters. I successfully coordinated and delivered the Project Control Framework (PCF) Process across multiple schemes, ensuring adherence to quality standards and project timelines. My experience in organizing and facilitating workshops, developing action plans, and coordinating with cross-functional teams has equipped me with the skills necessary to drive project success. Finance- creating and managing over 50 purchase order for DHS Enhancements team, completed CCPO training. Receipting and managing monthly invoice in timely manner.

Client Account Executive

PwC UKClient Account Executive

Oct. 2015 - Oct. 2021Birmingham, West Midlands, United KingdomPricewaterhouseCoopers LLP have honed my ability to manage client accounts, oversee project finances, and maintain operational efficiency. I have a proven track record of delivering results in fast-paced environments while meeting key performance indicators (KPIs) and client expectations. I also have experience in complex portfolio management, risk administration, and workforce training.

Floor Assistant/ receptionist

PwCFloor Assistant/ receptionist

Aug. 2014 - Sep. 2015Birmingham, United Kingdom

Customer Service Supervisor/ Receptionist

Travelodge Hotels LimitedCustomer Service Supervisor/ Receptionist

Apr. 2012 - Aug. 2014Birmingham, United Kingdom

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Personal Pitch

Efficient Project & Operations Management

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