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Work Background
KV HotelsHead of Operations - Alp & Horn, Gunpowder & Ice Cube
Nov. 2021VerbierOversees all strategic planning, including event creation and customer experience Co-led the design and concept of a new successful venue in collaboration with architects within a short timeframe. Handle supplier relations, quality control and technology integration. Manage budget control, including stock control, marketing & event budgeting, and financial optimization and reporting. Manage 20-40 people between low and high seasons, focusing on team cohesion and performance. Direct HR and recruitment processes, including interviewing, hiring, and staff onboarding & training.
KV HotelsGeneral Manager - Gunpowder & Ice Cube
Dec. 2019 - Apr. 2024VerbierLed the opening of a successful Indian restaurant, including concept creation, recruitment of a specialized team and the elaboration of an authentic menu that resonated well with both locals and tourists. Co-designed the customer journey and was responsible to ensure good customer experience. Oversaw the day-to-day operations and staff management.
KV HotelsBar Manager - Ice Cube
Dec. 2018VerbierReshaped the business concept to attract a wider clientele, renovated facilities, and restructures operations. Led new recruiting efforts to build a cohesive and motivated team. Grew an extensive client and supplier database in Switzerland.
Pub Mont FortBar Manager
Nov. 2014 - Nov. 2018VerbierLed the day-to-day creation, planning and execution of events. Built an extensive network within the industry, engaging with sponsors and key influencers in Valais. Developed innovative drink menus tailored to diverse client needs, including locals, seasonaires and tourists. Managed and motivated a team of 30 staff across multiple job titles. Established strong relationships with clients globally and engaged local patrons to increase business. Successfully ran the business during a challenging financial climate, gaining extensive knowledge in event management, marketing and general operations. Monitoring and managed social media presence to enhance brand visibility and engagement.
Pub Mont FortBartender
Nov. 2013 - Oct. 2014Verbier
Pub Mont FortBar Back
Dec. 2011 - Oct. 2013Verbier
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