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Work Background
Institute of Town Planners IndiaExecutive Committee Member
May. 2025New Delhi, Delhi, IndiaElected Executive Committee Member - Delhi Regional Chapter & NCR (National Capital Region) Forum
iDesignCustomer Success Lead
Feb. 2025 - Apr. 2025New Delhi, Delhi, India- Lead and scale the Customer Success division - Ensuring a seamless transition for new customers based on business flow and organisation structure - Translating as per actual flow, customer insights into product enhancements and development roadmap - Ensuring long-term retention and subscription renewals (60-70% revival rate) - Improved onboarded client usage, dependency and revivals based on flow understanding - Monitor customer usage patterns: identifying risks and opportunities to maximize product value - Lead and scale the Business division (outbound attempt to pipeline conversion @ 30-40%) - Lead revenue expansion efforts: identifying upsell and cross-sell opportunities aligned with clients - Conduct regular business reviews - Analyze customer data and trends: thriving against AEC industry digitisation patterns and inhibitions - Mentor and grow a high-performing team
Aspire LadakhOperations Manager
Jun. 2021 - Dec. 2024Ladakh, India- Associated with a start-up to fostering into a branded organisation - Garnering knowledge on hospitality, local practices and global trends for franchise development - Development of single property into a brand franchise of 5 properties within 4 years - Contract negotiation to obtain best pricing - Monitor the productivity and performance of employees and teams - Ensuring that organisational processes remain legally compliant with regulations and standards - Tender filing for listings with government organisations - Innovating & maintaining service operations with the goal of sustainable practices for a eco-fragile area
Rurban Design Lab (Iconographic Design Pvt Ltd)Senior Planning Consultant
Aug. 2018 - Nov. 2019New Delhi, Delhi, India- Supervise projects ensuring alignment with goals and regulations. - Analyze urban data to identify issues and propose solutions for improved functionality and sustainability. - Formulate urban planning policies and provide expert recommendations to guide strategic decisions. - Develop timelines, allocate resources, and ensure deadlines are met with optimized workflows. - Projects: Consultancy and Report formulation for Local Area Planning (Rejuvenation & Interventions) of 8 lakes of Haryana & Zonal Development Plan - Chittaurgarh
CRISIL LimitedAssociate Consultant
Jun. 2017 - Jun. 2018Pune, Maharashtra, India- Property Tax Improvement Studies – Pune, Goa & Mumbai - Client Coordination & Management - Pune MC, Pune Smart City, Corporation of the city on Panaji, GOA - Coordination and work monitoring of the consortium partner and provide handholding support to client - Preparation of Value Capture Financing framework - Identify VCF tools and develop on evaluation parameters with detailed performance assessment - Cost-benefit analysis of identified VCF tools - Recommendations on appropriate VCF method for incorporation into FOP for smart city project DPRs - Develop draft modification/amendments in acts, draft contract documents, government orders, MoUs between concerned parties, drafting revenue sharing agreements
R-tech Infra AssociatesUrban Planner & GIS Analyst
Nov. 2015 - Jun. 2017Jaipur Area, India- DPR of HFA - PoA for 10 cities for the Govt. of Rajasthan and follow through of project with respective administrative authorities in consortium - Database fabrication and Analysis for TSS - GIS Integrated Property Survey enveloping physical & socio- economic information at city level, Bundi Nagar Palika for property tax collection improvement objective - Handling Forest Land Conversion for Bundi Nagar Palika - Editing and finalisation of reports - DPRs, Master Plans and Regional Development Plans - Team Lead, supervision and design inputs on GIS based, planning, and architectural projects - Business Development and Client Coordination & management
Ispat Industries LtdResearch Analyst - Urban Planning and Development | Smart City Wing
Feb. 2015 - Sep. 2015New Delhi Area, India- Carrying out feasibility studies, economic and environmental analysis, trend identification towards a smarter future as per Indian cultural appetite - Background research and developing content, reports and proposals for the smart city landscape - Client coordination and Management — International partner management - Barcelona Regional - Fabricate and maintain a master database on city profiles
Ministry of Works & Human Settlement, Royal Govt. of BhutanStudent Internship
Jan. 2013 - Jun. 2013Samdrupjongkhar Thromde, Bhutan• Part of technical consultancy of SPA, Bhopal towards preparation of Urban Development Plan for Samdrup Jongkhar Thromde, Bhutan • Survey, analysis and report preparation on “Social Infrastructure” vertical of the Development Plan
Samdrup Jhongkhar Thromde, BhutanStudent Internship
Jan. 2013 - Jun. 2013Bhutan- Part of technical consultancy of SPA, Bhopal towards preparation of Urban Development Plan for Samdrup Jongkhar Thromde, Bhutan - Survey, analysis and report preparation on “Social Infrastructure” vertical of the Development Plan
HUDCO LTDStudent Internship
May. 2012 - Jul. 2012New Delhi, Delhi, IndiaSlum Free City, Planning: Coping up with Housing Issues & Proliferation of Slums in Delhi
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