Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Claudiu Manea Psychotherapy Private PracticeBoard Certified Psychotherapist, ECP
Sep. 2014Las Palmas, Canary Islands, SpainUnlock the secret weapon of successful individuals. Behind the scenes, many high achievers leverage therapy for optimal performance and balance. Ready to accelerate your success journey? Book your therapy session now.
Entropics Management Consulting ServicesEfficiency Consultant
Aug. 2014 - Dec. 2015Bucharest, RomaniaI improved the efficiency and effectiveness of organizations. I helped corporate customers get the most out of their resources and maximize the impact of the company in the marketplace. I specialized in strategy and operations interventions.
VodafoneTeam Leader, Activation&BackOffice for Major Accounts
Jan. 2012 - Aug. 2014Bucharest, RomaniaAs an Activation&BackOffice for Top Corporate Customers Team Leader I coordinated a team of 29 connection and back officers in charge of providing support for the company's top clients. I maintained close contacts with both the sales force and the account management teams in order to ensure best delivery to the customer. I constantly monitored and evaluated my team's performance, on a daily and monthly basis. I constantly made sure that my team was able to perform at its best and provided for its needs, be it information, equipment, counselling or support during maximum load periods of time. I supervised the recruitment of new team members and actively participated in the recruitment process. I also coordinated the deployment of various practices and projects in the Activation Department. I constantly analysed existing processes inside the department, issued proposals for improvement and took charge of the reengineering process.
VodafoneTeam Leader, Major Accounts
Oct. 2010 - Jan. 2012Bucharest, RomaniaAs a Major Accounts Team Leader I coordinated a team of 20 account managers in charge of providing support for the company's top clients. I was the first level of escalation for those situations that the team was not able to handle (be it due to insufficient credentials or other reasons). I also coordinated the deployment of various practices and projects in the Major Accounts Department. I maintained close contacts with the sales force in order to ensure best delivery to the customer. I constantly monitored and evaluated my team's performance, on a daily and monthly basis. I supervised and actively participated in the recruitment process of new team members.
VodafoneTeam Leader, Second Level of Support Major Accounts Internet and Data and Team Leader, COPS Applicat
Apr. 2010 - Oct. 2010Ploiesti, RomaniaAs a Second Level of Support Team Leader I coordinated a team of up to 20 dedicated data specialists and had to make sure that both individual and departmental objectives were reached every month. I was the first level of escalation and coordinated the deployment of various practices and projects in the Customer Relations Department and inside the team. I constantly monitored and evaluated my team's performance, on a daily and monthly basis, making sure that my team is able to perform at its best and provides for its needs, whatever these may be: information, equipment, counselling or support during maximum load periods of time. I supervised and actively participated in the recruitment process of new team members. As a COPS Application Support Team Leader I coordinated a small team of internal software developers (up to 4 members) that developed and maintained numerous in-house applications at the request of various departments and functions in Customer Operations.
VodafoneTeam Leader, Testing and Support Team, Customer Relations for Business Market
Aug. 2009 - Apr. 2010Ploiesti, RomaniaThe Team Leader of the Testing Team coordinates a team of up to 20 dedicated data specialists and has to make sure that both individual and departmental objectives are reached every month. He functions as a first level of escalation for those situations that his team can't handle (be it due to insufficient credentials or other reasons). The Team Leader also coordinates to successful deployment of various practices and projects in the Customer Relations Department and inside his team. He constantly monitors and evaluates his team's performance, on a daily and monthly basis. He constantly has to make sure that his team is able to perform at its best and provides for his team' needs, whatever these may be: information, equipment, counselling or support during maximum load periods of time. He actively participates in the recruitment process for new team members. He constantly analyses existing processes inside his department and issues proposals for improvement..
VodafoneTeam Leader, Customer Relations for Business Market
Jan. 2007 - Aug. 2009The Team Leader coordinates a team of up to 20 specialists and has to make sure that both individual and departmental objectives are reached every month. He functions as a first level of escalation for those situations that his team can't handle (be it due to insufficient credentials or other reasons). He constantly monitors and evaluates his team's performance, on a daily and monthly basis. He constantly has to make sure that his team is able to perform at its best and provides for his team' needs, whatever these may be: information, equipment, counselling or support during maximum load periods of time. He actively participates in the recruitment process of new team members. He constantly analyses existing processes inside his department and issues proposals for improvement.
Intch is a Professional Networking App for the Future of WorkSee more people like Claudiu on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1125995 people
0
Global Director - Brand, Partnerships @ Fairmont Hotels & Resorts
16
Senior Strategist @ Freeman Company
15
CEO & Founder @ Dena Patton coaching and training
443974 people
15
Director of Operations @ AI27
15
Enablement Manager
15
UX & Strategy Designer