Esther Mwangi

Customer Service Representative @GeoNet Communications Ltd

Complaint Resolution SpecialistHelp Desk SupportTechnical Support AgentCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCustomer ServiceClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention Specialist

Esther Mwangi is a dedicated Customer Service Representative at GeoNet Communications Ltd, where she excels in providing top-notch support to clients. With over six years of experience, I am passionate about enhancing customer satisfaction and streamlining communication processes. I resolved over 98% of support requests within 24 hours, cut ticket volume by 30%, and improved customer satisfaction scores by up to 25%. Designed asset tracking and digital workflows now used by hundreds of end users. Fluent in English and skilled with global platforms, including Zendesk, major CRMs, and cloud tools. Proven record of delivering solutions and operational efficiency in diverse, high-volume environments. Good customer service is like a well baked cookie. You can have enough of one. You'll always come back for more. I have a diploma in Business Information Technology from Mount Kenya University. Outside of work, i enjoy baking, DIY arts, and exploring our nature reserves.

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Work Background

Customer Service Representative

Geonet Communications GroupCustomer Service Representative

Jan. 2017Nairobi, KenyaI am passionate, empathetic, patient and reliable. I believe customer support is the heart of every organization and I always ensure to put customers' interests first and take pride in my integrity and resilience to provide top-notch customer satisfaction in whatever I do.

System Administrator

Geonet Communications GroupSystem Administrator

Jun. 2015 - Dec. 2016Kenya

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