TravelTriangleHead of Human Resources
Sep. 2016 - Aug. 2020Gurgaon, IndiaScaled HR operations from 200 to 2000+ employees across tech, sales, and support teams. Reduced onboarding readiness from 15 to 3 days via live video-based induction programs. Implemented a fully automated HR ticketing system—achieved zero pending HR cases. Spearheaded sales gamification programs, resulting in 23% revenue uplift. Built a best-in-class L&D vertical aligned to business KPIs.