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Work Background
La Crosse Queen CruisesGeneral Manager
Feb. 2022United States, La CrosseLead operations for a tourism company while driving sales growth and strengthening client partnerships.
Manage customer contracts and reservations, generating repeat business and long-term retention.
Implement sales strategies that improved efficiency, increased upsells, and boosted customer satisfaction.
Hire, train, and manage staff while ensuring high-quality service delivery.
Oak Grove CemeteryFamily Services Counselor
Jul. 2020 - Feb. 2022United States, La CrosseBuilt trust-based relationships while guiding clients through sensitive planning processes.
Met and exceeded sales goals through consultative selling and personalized service.
Coordinated all scheduling, documentation, and follow-ups with high attention to detail.
Toyota of La CrosseBusiness Development Representative
Sep. 2014 - Sep. 2015United States, La CrosseGenerated, qualified, and tracked leads to drive new business.
Conducted discovery conversations to understand client needs and strengthen relationships.
Consistently improved conversion rates through diligent follow-up and relationship management.
The Freighthouse RestaurantServer
Nov. 2012United States, La CrosseDeliver exceptional customer service in high-volume environments, creating repeat clientele.
Trained and mentored new hires, often stepping into leadership roles during peak operations.
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