Michaela Willows

Operations Manager

Fitness CoachITSales & BizDevHREducation🏐 SportsCustomer Success ManagerProduct ManagerProject ManagerCall CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceChat SupportLive ChatCustomer Care SpecialistHR GeneralistTraining&Development SpecialistAssistantAdministrative AssistantAdministrative SpecialistOffice AssistantData EntryData Entry SpecialistCoachAthlete

PROFESSIONAL EXPERIENCE First Liberty Institute (Plano, TX) 7/1/2020 - 02/13/2025 Donor Development Officer and Process Manager q Develops, manages and documents up to 250 donor relationships in the N.E. United States q Identifies opportunities and establishes relationships with major donors, foundations, and corporations q Formulates event goals, strategies, and objectives q Provides information concerning innovative asset-based giving solutions q Supports the organization’s national outreach, special events, and programs q Examine, update, and create all standard operating procedures for both donor development and event departments City of Plano Police Department (Plano, TX) 8/22/2016 - 6/19/2020 Police Officer q Licensed Texas Peace Officer q Protected citizens by preventing crimes, enforcing applicable federal, state laws and ordinances q Mediated disputes, initially utilizing de-escalation tactics, quickly assessing any threats, and reacting within reasonable uses of force, per state law q Conducted criminal investigations by gathering evidence, interviewing victims and witnesses, and interrogating suspects q Patrolled assigned area, responded to calls, conducted searches, apprehended, and detained suspects q Maintained safe traffic conditions by monitoring and directing traffic, enforcing laws and ordinances, investigating accidents, providing escort, and reporting unsafe streets and facilities q Received numerous commendations for thorough investigations of violent crimes, quick-thinking assessment of a woman whose life was medically in danger, deescalating potentially dangerous situations, exhibiting empathy and compassion to Plano citizens on several occasions, singing the National Anthem at several Police Academy graduations, providing traffic direction for a fallen Richardson PD Officer who was killed in the line of