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Work Background
Wildcard ArtsEVP, Product Design
Oct. 2019Seattle, Washington, United States
NordstromSr. Product Manager
Oct. 2018 - Feb. 2020Seattle, Washington
StarbucksSr. Product Manager
Dec. 2015 - Oct. 2018Greater Seattle Area• Drive product roadmap and vision for retail-facing digital tools
• Lead day-to-day decision making with cross-functional teams including architects, engineers, legal, designers, and business stakeholders
• Direct design and prototyping for new products
• Design UX research plans; conduct user experience research that informs new product and digital strategy
• Define and analyze metrics that inform the success of products; reported findings to stakeholders and leadership teams Selected Achievements:
• Deployed Workplace by Facebook to U.S. and Canadian retail and non-retail employees; led design efforts for Workplace-related AI tools
• Upleveled retail technology app by incorporating analytics and machine learning techniques in digital product designs
• Drove the development of an enterprise-wide application governance committee for all partner-facing applications
StarbucksSr. Systems Analyst - Global Retail Technology
Aug. 2014 - Dec. 2015Greater Seattle Area• Led cross-functional collaboration efforts to deliver large-scale mobile solution designs and web application enhancements
• Created design artifacts for new products and enhancements including user flows, wireframes, and interactive prototypes
• Developed UX research plans and conduct usability testing during mobile application design phase
Georgia State UniversityPrincipal Product Manager
Jun. 2013 - Jul. 2014Greater Atlanta Area• Created apps for a $2.5 million government-funded research project
• Streamlined data processing by integrating our solution with SAS server
• Developed reporting in support of large-scale, complex multivariate analyses
Trek Bicycle CorporationLead, Global Product Solutions
May. 2011 - Aug. 2013Greater Atlanta Area (Telecommute)Trek Bicycle Corporation • Led a 5-person remote international team for Ascend, Trek’s retail management software division
• Managed a product portfolio that included Ascend Retail Management Solution, SmartEtailing (e-commerce integration modules), as well as Ascend Analytics, a proprietary web-based data and visual analytics tool • Managed multiple product backlogs and led backlog cross-functional prioritization and grooming efforts
• Created design artifacts for new products and enhancements including user flows, data relationship maps, and wireframes
• Performed SQL wizardry as needed (reporting, updating, sprocs, etc.)
• Designed and conducted user experience testing
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