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Work Background
Great Harvest Bread Co.Franchise Owner at Great Harvest Bread Co.
Dec. 2022 - Apr. 2025Lansing, Michigan, United StatesOwned and operated a successful bakery, with retail store, and wholesale production. Resolved day-to-day operational issues, managed operations including on-site milling, production of scratch made breads, sweets & sandwiches. Daily production forecasting, vendor development, inventory management, quality control & monitor operating costs, analyze profit and loss statements, reviewing income, expenses, budgeting and cash flow. Responding to inquiries,handling customer concerns. Maintained accurate records and tax reporting, setting priorities. Hired, trained and developed, a team of up to 10 employees, in addition to managing relationships with retail and wholesale accounts. Coordinated a mix of community-oriented outreach and strategic marketing efforts. Consistently achieved sales well over $500K annually. Successfully sold the business in 2025, as a turnkey operation.
Michigan State UniversityDining Services Manager - Student Life and Experience
Oct. 2013 - Feb. 2023Michigan State UniversityMonitor and manage food and labor costs in a residence hall. Foster an environment of dedicated guest service, problem solving 'Delivering Outstanding Spartan Experiences'; Knowledgeable about the sustainability activities in accordance with the university and the division; maintain department standards in the area of quality food preparation, handling, storage, and distribution; maintain safety and sanitation standards to insure compliance with all applicable codes and regulations; manage performance and provide training of support staff. Managing food service employees and supervisors to meet daily needs of the operation and guests; ability to receive customer concerns or suggestions and resolve them.
University of MichiganManager
Jan. 2008 - Aug. 2012Manager Bert’s café, University of Michigan. This is a casual retail restaurant environment,fast-paced with a widely diverse customer base,mainly students. Requires strong administration of budget,exceeding 1 million in sales per annum. Catering to a young demographic requires staying current with food and coffee trends. Position requires management of front and back of house operations. Hiring and training skills,delivery of unparalleled customer service and maintaining client relations .
ARAMARKFood Service Director
Apr. 2007 - Aug. 2007Ann Arbor, MichiganOpened Einstein Bros. Bagels, at University of Michigan Hospital in Ann Arbor.
Main Street Ventures Inc.Management Intern
May. 2006 - Sep. 2006Ann Arbor,MichiganInternship Position at Palio, a rustic, country Italian restaurant featuring authentic Tuscan-style dishes, pastas, and grilled items.Completed the Manager-In-Training Program. This included serving tables, hosting,taking inventory, food preparation, pantry chef and bar service.
Eastern Michigan UniversityDining Services
Aug. 2005 - Dec. 2007Marketed Einstein Bros.bagels - catering program to campus community. Led annual recruiting for the Dining services division. Revamped the personnel handbook. Implemented a web-based RSVP process for new hires Facilitated early move-ins for 600 personnel.
Landmark EducationParticipation Manager
Jun. 2004 - Aug. 2004New Delhi,IndiaRegistration responsibilities, for Landmark Education seminars. Managing a team of volunteers.
Landmark WorldwideCourse Supervisor - Level 3
Jan. 2002 - Dec. 2021Greater Detroit AreaManaged all logistics of producing 3-day personal training courses of 90 - 120 people. This includes recruiting, training and leading the logistical teams. I did this at least 4 weekends per year. This entails an 6 week preparation process. I managed, trained and inspired the many people that it takes to produce a successful course. Deliver extraordinary customer experience during the weekend. Support and empower the participants to deal with their lives. Partner with the program leader who flies in from out of state or out of country to ensure the successful delivery of the courses. Trained, and developed other Course Supervisors.
Sumit PlasticsBusiness Partner
Jun. 1989 - May. 2004Supervised purchasing, A/P & A/R, cost control, inventory management, staff management, and sales. Arranged dispatch of material consignments.
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