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Work Background
Aireserv of SeviervilleCustomer Service Representative
Oct. 2024Tennessee, United States
PhysioTru, Inc.Director Of Customer Service
Jan. 2017 - Oct. 2023Tampa, Florida, United States- Spearheaded customer service operations, ensuring prompt resolution of inquiries and complaints.
- Implemented comprehensive customer account updates, enhancing communication efficiency.
- Cultivated a collaborative environment, fostering policy development and customer satisfaction.
- Oversaw training and supervision of service agents, promoting a customer-centric atmosphere.
- Streamlined document collection for financial disputes, improving response times.
- Ensured strict adherence to all relevant laws, regulations, and company policies.
- Built strategic vendor relationships, expediting the resolution of delivery and quality issues.
- Forecasted inventory needs based on sales trends, ensuring stock availability.
- Compiled detailed reports on stock levels, shipments, and backorders, optimizing inventory management.
- Identified and addressed areas for improvement in inventory practices, enhancing operational efficiency.
- Established and maintained inventory management policies and procedures, standardizing practices.
- Tracked deliveries and shipments, ensuring accurate and timely system updates.
- Initiated a cross-departmental collaboration for a seamless customer experience.
Prograde Nutritional SupplementsCustomer Service Manager
Jul. 2007 - Dec. 2017- Implemented comprehensive customer account updates, enhancing communication efficiency.
- Cultivated a collaborative environment, fostering policy development and customer satisfaction.
- Oversaw training and supervision of service agents, promoting a customer-centric atmosphere.
- Ensured strict adherence to all relevant laws, regulations, and company policies.
- Forecasted inventory needs based on sales trends, ensuring stock availability.
- Compiled detailed reports on stock levels, shipments, and backorders, optimizing inventory management.
- Tracked deliveries and shipments, ensuring accurate and timely system updates.
- Initiated a cross-departmental collaboration for a seamless customer experience.
Virtual Office Support Owner/ Freelance Assistance
Jan. 2006 - Jun. 2007Maryville, TNI began working from my home office as a freelance paralegal, creating documents, transcription, and electronic file organization.
Virtual Office SupportOwner/ Freelance Assistance
Jan. 2006 - Jun. 2007Maryville, TNI began working from my home office as a freelance paralegal, creating documents, transcription, and electronic file organization.
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