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Work Background
Just A Girl In OpsFractional Operations Strategist & Process Architect
Oct. 2023United StatesI partner with founders or team leads to bring order to the moving parts. What I do here: - Audit workflows, fulfillment, and customer success processes, then redesign them for scale. - Roll out ClickUp, AI tools, and automations to cut busywork in half and keep teams focused on meaningful work. - Create customer success frameworks (ticket triage, response playbooks, feedback loops) so service feels consistent, not chaotic. - Guide big‑picture process planning - capacity, hiring, vendor management - to make sure growth doesn’t come at the cost of quality.
RevivnBusiness Enablement Manager
Feb. 2023 - May. 2024United StatesSpearheaded the creation and rollout of a company-wide Learning Management System (LMS), improving onboarding consistency and reducing ramp-up time by standardizing training across roles and departments. Designed a scalable, multi-platform onboarding workflow in ClickUp—integrating self-guided, video-led, and instructor-supported learning paths. Collaborated with department leads to align training with operational goals, resulting in increased clarity for new hires and faster team integration. Led cross-functional meetings and presentations to drive adoption of the new onboarding process, promoting a culture of continuous learning and development. Initiated expansion into professional development tracks and a management training program to support career progression and reduce turnover. Positioned the onboarding framework as a key driver in reducing retraining costs and enabling scalable growth aligned with hiring forecasts and business goals.
RevivnOperations Coordinator
Apr. 2022 - Jan. 2023United StatesLed the creation and ongoing management of multifunctional ClickUp workspaces to centralize project execution, wholesale fulfillment, and cross-departmental goal tracking. Enabled strategic alignment across teams by building systems for time management, capacity planning, documentation, and project launch coordination. Developed weekly project communication protocols to ensure transparency, status clarity, and company-wide alignment. Resulted in reduced manual task tracking, improved cross-functional collaboration, and increased operational efficiency across departments. Partnered with leadership to assess departmental needs, drive process evaluation, and ensure all operational activities adhered to internal and external standards. Orchestrated high-impact employee engagement events to boost morale and team cohesion, reinforcing Revivn’s culture and internal brand. Initiated and piloted a co-branded partnership campaign, using data-backed planning (surveys, budget analysis, supply forecasting) to increase client engagement and prove viability for seasonal product drops.
Belle Bar OrganicCo-Owner/ Director of Operations
Sep. 2016 - Aug. 2023United StatesWhat started as a one‑woman kitchen operation became a 7‑figure beauty brand with a full team and fulfillment operation — and I built the systems that made it happen. Highlights: - Scaled Belle Bar from $4K to $5M by designing supply chain, fulfillment, and CX systems that could handle both DTC customers and major retail partners like Urban Outfitters. - Built and trained production and fulfillment teams — growing from a team of 1 to 15 staff across new facilities. - Set up customer success teams and workflows that improved response times and created a smooth experience for every order. - Increased manufacturing efficiency by 30% with SOPs, training, and streamlined workflows.
ANIMAL HOSPITAL OF THE ROCKAWAYSVeterinary Technician
Nov. 2010 - Nov. 2017New York, United StatesClinical Support and Care: Assisted in the ICU and ER by providing urgent care, monitoring critical patients, and supporting veterinarians in diagnostic procedures and treatments, ensuring high standards of animal care and recovery. Specialized Department Assistance: Contributed to Dermatology and Surgery departments by preparing patients for exams and operations, maintaining sterile environments, and assisting with post-operative care, showcasing versatility and adaptability across specialized veterinary practices. Pharmacy and Inventory Management: Managed pharmacy operations, including medication dispensing under veterinary supervision, and handled inventory management and ordering, ensuring the availability of essential supplies and medications for patient care. Adoption and Community Engagement: Supported the adoption process by preparing animals for meeting potential adopters, maintaining accurate health records, and educating adopters on proper animal care and welfare standards to ensure successful placements.
US ArmyAviation Operations Specialist 15P
Sep. 2003 - Feb. 2006Fort Drum, New York, United StatesBefore I was optimizing brands, I was coordinating flight ops and training for an entire battalion. Highlights: - Scheduled and tracked schooling, certifications, and flight plans for 400+ personnel, keeping training pipelines clear and compliant. - Created and maintained detailed operational logs for movements, readiness, and training. - Standardized reporting and documentation, reducing administrative delays and improving overall mission readiness.
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