Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Black Betty DesignOperations Manager
Oct. 2024Overview: • Lead the development and implementation of operational plans and strategies to drive business growth and operational excellence in the design and creative sector. • Formulate, communicate, and enforce company-wide policies and procedures that streamline workflows and enhance productivity. • Continuously assess and adjust strategies to align with organizational goals and evolving market conditions. • Supervise the daily operations of all departments within the design and creative business, ensuring smooth processes, effective problem resolution, and seamless cross-functional collaboration. • Hold regular meetings with department heads to review performance, address challenges, and develop solutions to optimize workflow. • Cultivate a dynamic and collaborative work environment, fostering employee engagement, motivation, and high performance. • Track, analyse, and report on key operational performance metrics, utilising data-driven insights to identify trends, bottlenecks, and areas of opportunity. • Initiate corrective actions and process improvements to maximise operational efficiency and minimize waste. • Resolve operational issues promptly and efficiently, ensuring minimal disruption to business operations. • Provide oversight for the management of departmental budgets, monitor financial performance, and ensure strict adherence to cost controls. • Manage supplier payments and handle payroll processes to maintain financial accuracy and timely disbursements. • Optimise resource allocation, balancing operational needs with budget constraints to ensure profitability.
Parkwest GalleryGallery Director
Jun. 2019 - Sep. 2024United StatesShips Worked On: Celebrity (5) I Royal (3) I Carnival (1) | Norwegian (2) Special Achievements: • Successfully managing all marketing related content onboard, digital & communication strategies, and objectives for the art gallery sector to drive ROI & brand awareness; spearhead initiatives to meet objectives based on business goals. • Conceptualised visuals based on business requirements, conducting needs analysis, project management and spearheading presentations. • Strategise and execute strategic project management, marketing campaigns, and promotions of the overall marketing plan. • Efficiently planned, co-ordinated and prepared for auctions. • Co-ordinated and monitored budget allocations and cost control. • Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability. • Through continuous hard work and dedication, I was promoted to Gallery Director after 4 months. Overview: • Leading sales operations to high end clientele by expanding the market position via new business development, achieving, and exceeding a min of 30% target sales, maximising business profitability, as well as promoting service delivery management. • Prospecting for new business and generating leads. • Develop and deliver creative marketing, graphic design, ROI & brand building strategies, plans and approaches to help market and position the brand to attract business and enhance revenue. • Financial administration, posting to the POS, co-ordinating financials for both Park West and the ship, managing forecasts and attending revenue meetings. • People management: Co-ordinate training for Associates, managing AP.
MK Tours & TravelGeneral Operations Manager
Feb. 2018 - Mar. 2019Hotels: The Westin Cape Town 5* I Cape Town Marriott Crystal Towers 5* (Marriott Group) I Radisson Blu 5* I Century City Hotel & Conference Centre I Special Achievements: • Devised and initiated strategies to enhance business financial performance in revenue generation, by utilising revenue management techniques. • Successfully managed smooth daily operations, co-ordinated efficient management of the reservations team and training. • Provided guidance, reinforced positive work ethics, and monitored daily operational efficiency and corrective measures. • Strong focus on customer satisfaction, loyalty; established customer-centric culture of communication, collaboration, & accountability resulting in top tier performance. • Provided guidance, reinforced positive work ethics, and monitor daily operational efficiency and corrective measures. • Upheld the highest standards of cleanliness, safety, and conduct. Overview: • Profitable management and operation of general operational management according to the policies and procedures. Provided support, guidance and mentorship to reservations and operations team. • Develop action plans and set objectives for increased revenue and maximum profit for hotel management. Ensured online content is current on all online platforms. • Managed operations and service delivery management, set goals, and determine action plans to meet those goals.
Global Travel Alliance SAHead of Client Services
Nov. 2014 - Mar. 2017Special Achievements: • Spearheaded sound strategic and transparent tactical decisions that reflect on the organisation’s reputation, profitability, and customer retention. • Managed project facilitation and support, large scale implementation, process optimisation, change management to improve business processes and facilitate solution definitions according to project scope. • 2015: Received a Special Recognition Award for Leadership Skills. • 2014: Received an Award for Exceptional Customer Service. • Through continuous hard work and dedication, I was promoted three times. Key Projects Worked on: • Project Manager, Aug 2016 to Oct 2016: Completed a project where the following departments were restructured: Accounts; Client Care SA and NAM; CRM; Legal and Reservations. Overview: • Managed and co-ordinated efficient and streamlined daily operations within customer service and service delivery management. Managed a team of Client Care Executives and Legal Assistants. • Ensured the business units are running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and meet organisational expectations. • Attended to legal matters and general enquiries namely: deceased estates, attorneys’ letter, resale’s, cancellations, and downgrades. Checked all written correspondence and calculations before documents are sent.
Global Travel Alliance SAClient Care Executive
Feb. 2012 - Oct. 2014Special Achievements: • Focused on supporting service delivery initiatives to increase productivity, streamlining existing processes and procedures to ensure SLA’s and SOPs are met. Overview: • Drove service and relationship strategies to promote productivity within the team and customer retention levels. • Attended to queries / complaints from members; corresponded with legal entities / members via telephone, email, and written correspondence. • Assisted members with downgrades; revised payment plans; cancellations (CPA); transfers; estates; and general administration.
Global Travel Alliance SAMembers Liaison Administrator
Aug. 2011 - Jan. 2012Overview: • Acting to two Senior Member Liaison Officers, as well as two Member Liaison Officers; handled members queries and dealt with difficult members; as well as confidential contracts pertaining to members; drafted letters when necessary; and pulled stats on a weekly basis. • Managed the Query Log (Management Tool) and assisted Member Liaison Officers with urgent matters when needed.
Global Travel Alliance SAWeb Administration, Affiliations / Acquisition Department
Aug. 2010 - Jul. 2011Overview: • Loaded new data onto the website; web quality and editing; compiled the company rates database; affiliation contracts and rate loading, assisted reservations with booking information as well as administration duties for all departments.
Intch is a Professional Networking App for the Future of WorkSee more people like Bianca on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1126904 people
17
Property practitioner and business owner @ Engel & Völkers
16
Consultant Life Coaching, Sales, Customer Service
15
Director of Business Development @ JV Equipment Suppliers
139568 people
15
Director of Business Development @ JV Equipment Suppliers
20
Project Leader /Project Manager @ Thomas Matern Developments
24
Customer Success Manager @ Tetrad IT