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Work Background
Functionality Events Functions Manager
Oct. 2024 - Apr. 2025Harare, ZimbabweClient Communication & Event Planning: Primary point of contact via phone and email, handling inquiries, bookings, and client support while collaborating with clients to bring their event visions to life.
Event Coordination & Execution: Plan, coordinate, and execute a variety of functions, weddings, and social gatherings, ensuring smooth operations from venue selection and décor to on-the-day management.
Marketing & Digital Advertising: Create posters, digital ads, and promotional content for Instagram and Facebook, enhancing brand visibility and engagement.
Brand Presentation & Strategy: Ensure all marketing materials, event displays, and digital presence align with Functionality’s branding and industry trends.
Vendor & Budget Management: Negotiate contracts and maintain strong relationships with vendors to ensure cost-effective and high-quality event execution.
Logistics & Inventory Management: Oversee all logistical aspects, from event setup and breakdown to stock-taking and hire inventory management.
Catalogue & Portfolio Development: Design and update event catalogues and photo portfolios, showcasing past work and available hire items.
Major Event Coordination: Assist in the planning and execution of high-profile events, including the annual Christmas Extravaganza, contributing to logistics, creative direction, and marketing.
Problem-Solving & Crisis Management: Proactively address and resolve challenges during events, ensuring seamless experiences and high client satisfaction.
Royal Automobile ClubEvent Coordinator
Apr. 2022 - Aug. 2024Epsom, England, United Kingdom• Conceptualized and designed events, researching and orchestrating every detail. Crafted event frameworks, ticket pricing, aesthetic decor, menus, promotional materials, and online presence.
• Plan, organize, and execute events, ranging from small workshops to large-scale events. e.g. Fireworks night hosting 1500 people, Derby weekend hosting 500-800 people a day.
• Proficiently managed inquiries, changes, and cancellations, demonstrating exceptional communication skills and a keen ability to provide prompt and accurate responses, thereby ensuring a seamless and client-focused experience.
• Manage event logistics, including supplier coordination, catering, transportation, audiovisual setup, and overall event flow. Produced weekly reminders, schedules, action plans, and updated reports to gain insights for future enhancements.
• Utilize event management software to track budgets, guest lists, and timelines, resulting in efficient event planning and execution.
• Successfully led a team of event staff, ensuring seamless event operations and maintaining a high level of professionalism at all times.
• Develop and implement innovative event concepts that drive attendee engagement.
• Act as the main point of contact for vendors, fostering strong relationships and effective communication.
• Conduct post-event evaluations and gather feedback to continuously improve event processes and enhance client satisfaction.
Middle EightHost Manager
Nov. 2021 - Mar. 2022London Area, United KingdomQT Jazz Bar Host Manager (Thursday, Friday, and Saturday – two shows a night) • Oversaw reservation duties, managing emails and reservations for the QT Jazz Bar.
• Meticulously organized seating plans to correspond with show tickets, arranging tables both physically and in the computer system.
• Prepared the venue for shows, setting up essentials such as ice buckets, glasses, menus, and lighting.
• Greeted and seated guests individually, coordinating the entire seating process and ensuring smooth show transitions.
• Assisted on the floor during the shows, taking orders, serving drinks, and controlling show lighting as needed.
• Printed bills, facilitated payments, and closed bills accurately while providing attentive service.
• Conducted end-of-night clean-up and reset the floor for the next day's events.
Middle EightFood & Beverage Reservation Supervisor
Sep. 2021 - Mar. 2022London, England, United KingdomSycamore Vino Cucina Food and Beverage Reservations Supervisor:
Managed reservation duties using Sevenrooms and Opentable systems, efficiently handling incoming reservations via phone and email requests.
• Responded to emails from multiple accounts and accommodated special requests, adjusting and tagging reservations as needed.
• Strategically planned seating arrangements based on reservations and applied discounts to bills when required.
• Maintained administrative tasks such as completing daily reports, documenting service details, issues, positives, and VIP notes.
• Managed the back-of-house computer system, ensuring accurate updates and responding to reviews.
• Created essential documents including service procedure manuals for server training, allergy chart updates, and daily reporting forms.
• Undertook daily tasks, including guest welcoming, table seating, menu presentation, and assisting during peak times.
• Skillfully managed payments, closed tables, and provided excellent customer service throughout the dining experience.
• Efficiently managed the cloak room, creating tags, maintaining order, and ensuring guests' belongings were safely stored.
Imba MatomboAssistant to Manager
Sep. 2020 - Jun. 2021Harare, Zimbabwe• Led administrative efforts for events, overseeing organization and seamless execution.
• Created engaging posters and ensured effective menu preparation for events.
• Coordinated social media activities to promote events and engage audiences.
• Extended hospitality by serving as a restaurant host, enhancing guest experiences. Showcased effective communication and interpersonal skills.
• Assumed responsibilities beyond primary role, providing valuable maintenance support.
Pomeroy Kananaskis Mountain LodgeRestaurant host
Sep. 2019 - Jul. 2020AB, Canada• Managed the opening procedures of the restaurant, including coordinating the setup of tables and buffet stations in collaboration with the service team. •Conducted reservation checks, meticulously organized the seating arrangements, and ensured alignment with hotel occupancy numbers.
•Prepared additional menus and relevant documents to facilitate efficient service.
•Conducted personalized interactions with guests, efficiently managing reservations via phone and confirming/update procedures.
•Orchestrated seamless guest experiences, encompassing greeting, seating, allergy checks, and providing essential information to servers.
•Actively participated in food and beverage service, encompassing assistance in both serving and clearing tables, in addition to fulfilling to-go orders.
•Contributed to kitchen operations, including assisting with line running and overseeing the maintenance of menu cleanliness.
•Displayed commitment to detail by polishing glassware and ensuring impeccable table settings.
•Collaborated in the preparation of the restaurant for upcoming meal services.
•Executed closing procedures, generating daily reports, and conducting thorough floor sweeping and mopping.
•Meticulously managed financial aspects, including cash out and cash drop procedures.
•Efficiently managed in-room dining service, including order taking, coordination with the kitchen, and precise delivery to guest rooms. Executed floor sweeps, conducted room checks, and maintained adequate stock levels.
•Skilfully supported the banqueting team in occasional room setups, ensuring meticulous table layout and overall room cleanliness for any large upcoming events.
•Played an integral role in food and wine service, alongside facilitating the smooth clearance of plates and glasses.
•Organized the bi-weekly tip collection process, liaising with accounting and front office personnel. Meticulously calculated hours for attendants, managed tip distribution, and maintained detailed records.
Spurwing Island Hospitality Assistant
Aug. 2018 - Aug. 2018Zimbabwe⁓ Duties included hosting guests both foreign and local. Organizing, cleaning, and showing guests to their rooms. Interaction and entertainment of guests when on the island.
Tristans Place Event Assistant
Jul. 2018 - Jul. 2018Zimbabwe~ Duties included observing events, writing reports on improvement areas, shadowing interest areas, helping behind the bar, and interaction with the guests and general observation over hole event
New Holland & BainFront House, Promotor
Jun. 2018 - Jun. 2018Zimbabwe~ Duties include managing front entrance of show stand, welcoming guests, basic explanation of products, direct customers to sales persons, and to interact to promote product.
ILOVETOUR.co.ukEvent Rep
Mar. 2018 - Apr. 2018Bologna Area, Italy⁓ Duties included check in and check out of students, work alongside hotel managers, damage checks, point of contact for hotelier and group leaders, safety of students, coordination of sport transfers, extra hand and first aider in assisting the evening staff, and extra set up/deconstruction staff for daily events.
Borrowdals Country ClubBar Supervisor
Aug. 2017 - Sep. 2018ZimbabweEvents worked: international polo cross tournaments, cocktail parties, 50th’s and general events. ⁓ Duties included stock taking before and after events. Serving a variety of beverages throughout the day. Helping with ticket sales, Driver to fetch extra stock. Clean up staff.
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