Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Georgia Power via Deel & Insight GlobalCustomer Service Representative
Apr. 2024Manage customer service requests through ticketing system also including connections, disconnections, and transfers. Partner with Georgia-based onshore teams to enhance workflow efficiency. Use CRM to track service orders and ensure accuracy in customer account updates. Maintain regulatory compliance and drive continuous process improvements.
Insight GlobalService Consultant
Apr. 2024 - Jun. 2025Georgia, United StatesProcessed and managed service requests for Georgia Power customers in Atlanta from April 29th 2024 on Client (Deel) payroll and from August 2024 on Company (Insight Global) payroll, including new connections, disconnections, and service transfers, ensuring accurate and timely execution. Partnered with onshore teams in Georgia to streamline workflows, resolve escalations, and enhance the overall customer experience. Leveraged CRM platforms to monitor service orders, maintain up-to-date customer account information, and drive efficient case resolution. Consistently upheld high customer satisfaction standards through proactive communication, effective issue resolution, and strict adherence to established procedures. Identified and proposed process enhancements during cross-functional team meetings, contributing to improved operational efficiency and accuracy. Ensured strict compliance with utility service protocols and data privacy regulations, maintaining integrity and regulatory alignment in all service activities.
AeriesSenior Consultant
Nov. 2021 - Jul. 2022IndiaThrived at Aeries Technologies Pvt Ltd. In Bangalore for the client Constant Contact in email marketing as Senior Customer Engagement Specialist in the pilot process with just 15 people With over 7 years of experience, including 2 years as a shift manager leading a team of 150 people and 4 pilot process setups. My expertise includes international voice (B2B and B2C), customer support, travel sales consultancy, customer engagement, sales, inside sales google ads, email marketing, SaaS, and escalation handling.
Aeries Technologies LLCCustomer Specialist
Nov. 2021 - Jul. 2022Led email marketing efforts using the Constant Contact tool. Trained two new hire batches during pilot phase (team size: 15). Managed 65+ client calls daily, addressing queries and up-selling services. Extensive use of Salesforce and voice process management.
RegalixSenior Account Strategist
Jul. 2018 - Jan. 2021Hyderabad, Telangana, IndiaMastered myself at Regalix India at Digital Marketing in a project of Google Ads as Senior Account Strategist. With over 7 years of experience, including 2 years as a shift manager leading a team of 150 people and 4 pilot process setups. My expertise includes international voice (B2B and B2C), customer support, travel sales consultancy, customer engagement, sales, inside sales google ads, email marketing, SaaS, and escalation handling.
Regalix IndiaAccount Strategist
Jul. 2018 - Jan. 2021Ran and optimized campaigns on Google Ads for international clients. Participated in 3 pilot processes including setup, execution, and handover. Managed daily interactions and handled ~70 calls/day. Conducted coaching, performance reviews, and team feedback sessions.
Teletext HolidaysTravel Advisor
Sep. 2016 - Jun. 2018Handled international holiday bookings using TopDog, Dragon, Celsius. Worked in a 400-member sales team. Specialized in financial transcripts and client relationship management.
Krishnapatnam Port (TSK Logistics)Junior Engineer
Dec. 2013 - Feb. 2015Managed a team of 150 in maintenance & troubleshooting of mechanical equipment. Oversaw inventory of 100+ mechanical spares. Scheduled and monitored maintenance tasks and shift planning. Reported progress and field diagnostics to senior leadership.
Volvo India Pvt Ltd (Krishnapatnam Port)Engineer Intern
Aug. 2013 - Oct. 2013
Intch is a Professional Networking App for the Future of WorkSee more people like Shivendu on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
16
Emcee / Presenter
15
Consumer Insights and Business consultant
16
Project manager
230330 people
16
Director
61
Senior Project Coordinator @ Odysseus Solutions
17
Senior Customer Success Account Manager @ Amazon