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Work Background
Ducere Global Business SchoolLearning Experience Consultant
Jan. 2023Ducere partners with universities and business schools across Europe, the UK, and Australia, delivering industry-relevant, student-focused online education. ✅ Led student experience improvements, overseeing onboarding, community engagement, and support for the Canvas Learning Platform to enhance student retention and satisfaction. ✅ Process Optimisation & Remote Efficiency – Implemented internal process improvements to save time, enhance team communication, and streamline student support in a fully remote environment. ✅ Community Engagement – First point of contact for student concerns, acting on feedback to improve satisfaction and course delivery. Collaborated with instructional designers to enhance engagement. ✅ Data-Driven Optimisation – Analysed learner data to refine content delivery, improve completion rates, and enhance community-building initiatives. Contributed to the design of new onboarding modules. 🔹 Focused on retention strategies, process efficiency, and technology-driven student success.
Sena ConsultingFounder | AI Risk and Compliance Consultant
Oct. 2022Remote💡 Helping organisations in high-privacy sectors implement AI responsibly, strategically, and in compliance with relevant regulation. Key Focus Areas:
✅ AI Compliance & Governance (EU AI Act, GDPR, risk identification)
✅ Internal AI Policy Design & Implementation
✅ AI Risk Assessments & Vendor/Tool Vetting
✅ Training & Stakeholder Alignment (staff & leadership)
✅ Process Optimisation & Safe AI Integration → If your organisation is using AI, or your staff are experimenting with GenAI tools, you’re already exposed to compliance and reputational risk. I help leaders put guardrails in place so AI is both legally safe and strategically valuable. Let’s connect.
Sena ConsultingFounder | Technology & Automation Consultant
Oct. 2022Remote💡 Helping businesses streamline operations, integrate automation & AI solutions, and optimise workflows to improve efficiency & reduce costs. Key Focus Areas: ✅ Process Optimisation & Business Automation ✅ CRM & Workflow Technology Integration ✅ AI-Powered Solutions for Efficiency & Customer Service ✅ Regulatory Compliance in Digital Transformation ✅ Training & Implementation Support → Need help optimising your business with the right technology solutions? Let’s connect.
Mental Health TribunalDeputy Registrar
Sep. 2021 - Sep. 2022Perth, Western AustraliaManaged Registry operations to ensure reviews of involuntary treatment orders were completed within the specified statutory time periods and executed responsibilities delegated by the Registrar under the Mental Health Act 2014. ✅ Process Improvement & Efficiency – Led the redesign of application workflows, implementing digital solutions that reduced processing times and improved accuracy. Conducted process audits and developed SOPs to standardise operations. ✅ Technology Integration & Digital Transformation – Managed the implementation of a new case management system, automating manual processes and enhancing data management. Led change adoption strategies to ensure staff integration and efficiency. ✅ Policy Development & Compliance – Provided procedural and policy advice to internal teams and government stakeholders, preparing briefing notes for the Minister for Mental Health and contributing to legislative improvements. ✅ Data-Driven Decision Making – Developed performance monitoring reports, using data insights to drive continuous operational improvements.
Industrial Relations Society of Western AustraliaCommittee Member - Management
Feb. 2021 - Mar. 2022Australia
WAIRCRegistry Services Manager
Jul. 2019 - Sep. 2021Perth, Western Australia, AustraliaManaged Registry operations, ensuring accurate processing of employment-related applications while leading process improvement, stakeholder engagement, and digital transformation to enhance service delivery. ✅ Technology & Digital Transformation – Led the development and launch of a custom-built customer portal, enabling online claim lodgement and improving accessibility, transparency, and user engagement. ✅ Process Optimisation & Compliance – Improved monitoring and reporting of statutory compliance for unions, increasing on-time membership return filings by 19%. Developed a compliance toolkit to streamline reporting and reduce non-compliance risks. ✅ Stakeholder & Community Engagement – Designed education programs, workshops, and events to enhance awareness of regulatory requirements, including a brunch event for 50+ union leaders to improve compliance understanding and industry collaboration. ✅ Team Leadership & Performance Optimisation – Managed high-performing teams, driving service improvements and operational efficiency. Advised on business planning, KPIs, and division structure. ✅ Data-Driven Decision Making – Used operational data and trend analysis to improve compliance oversight and contribute to the Commission’s annual report and strategic decision-making.
WAIRCAssociate to Commissioner T B Walkington
Jan. 2019 - Jul. 2019
Parliament of Western Australia, Parliamentary Research Program 2018Research Intern - Office of the Hon. Alison Xamon MLC
Aug. 2018 - Nov. 2018Perth, Western Australia, AustraliaEntitled "Young People and Image Based Abuse – A Comparative Review of Regulatory Responses and Challenges from Australia, the UK, USA and Canada: Lessons for Western Australia", the review examined the phenomenon of intimate image abuse and its particular risk to young people.
Law Access LimitedLegal Intern
Aug. 2017 - Oct. 2017Perth, Western Australia, Australia
Admin GuardianBusiness Optimisation & Automation Consulting
Dec. 2015 - Nov. 2018Perth, Australia💡 Helping Mining, Legal & Private Sector Businesses Improve Efficiency, Reduce Costs & Optimise Processes Through Technology & Automation As the founder of Admin Guardian, I helped businesses—particularly in the mining and legal sectors—improve efficiency by streamlining operations, automating workflows, and optimising administrative processes. My consulting work focused on:
✅ Process Improvement & Workflow Optimisation – Identifying inefficiencies and implementing smarter systems to save time and money.
✅ Business Automation & Technology Integration – Helping businesses reduce manual workloads and improve productivity with the right tools.
✅ Cost-Saving & Efficiency Strategies – Analysing operations and identifying ways to eliminate waste and improve profitability.
✅ Documenting & Standardising Processes – Creating clear, scalable systems to enhance business operations and compliance. 🚀 Many companies waste money on inefficiencies they don’t even realise exist. My role was to identify and implement practical, technology-driven solutions that streamlined operations and helped businesses grow sustainably.
ELIEnglish Language Teacher
Sep. 2013 - Jun. 2015Seville, Andalusia, Spain
RPS GroupPersonal Assistant to the Senior Management Group, Australia
Jan. 2012 - Jun. 2013Perth, AustraliaSupported four Managing Directors across three divisions within the Built and Natural Environment West/Asia Division, providing high-level executive, governance, and project support. ✅ Executive & Stakeholder Support – Acted as the primary point of contact for high-level stakeholders, managing communications and preparing briefing materials and presentations to support business development and strategic initiatives. ✅ Process Improvement & Team Management – Led administrative process improvements, streamlining workflows to enhance efficiency. Managed the admin team, optimising workload distribution and ensuring smooth operations across executive functions. ✅ Event & Project Coordination – Planned and coordinated executive-level events, workshops, and strategic retreats, strengthening internal engagement and alignment. Assisted in project management, ensuring milestones and objectives were met. ✅ Governance & Reporting – Gained corporate governance exposure by attending board meetings, preparing agendas, distributing board papers, and recording minutes, ensuring clear communication among senior leadership. ✅ Process & Documentation Management – Assisted in the development of key organisational policies and strategies. Produced high-quality documentation and tender submissions, aligning with corporate and regulatory requirements.
Vaughan SystemsEnglish Language Teacher
Jan. 2011 - Dec. 2011Valencia, Valencian Community, Spain
Murchison MetalsAdministrator
Jan. 2009 - Jan. 2010Perth, AustraliaProvided comprehensive administrative and operational support to an iron ore exploration company involved in joint ventures and the Oakajee Port and Rail infrastructure project. Managed office operations, stakeholder communications, and process improvement initiatives to enhance efficiency. ✅ Office & Administrative Management – Oversaw day-to-day office operations, managing reception, document control, scheduling, and executive support. Served as the primary point of contact for internal and external stakeholders. ✅ Process Improvement & Efficiency – Led administrative process enhancements, streamlining workflows to improve document management, logistics coordination, and stakeholder communications. ✅ Stakeholder & Executive Support – Facilitated communication between internal teams, joint venture partners, and external stakeholders, ensuring smooth collaboration and project progress. ✅ Event & Logistics Coordination – Organised meetings, travel, and logistics for executives and project teams, ensuring seamless operations.
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