Bjorn Gregoire

Customer Service Representative

Customer Support RepresentativeMarketingDigital Ads ManagerSales RepresentativePersonal AssistantBrand Marketing ManagerCall CenterTechnical Support AgentCustomer ServiceHelp Desk SupportChat SupportAssistantData EntryData Entry SpecialistResearch Assistant

Bjorn Gregoire has consistently set the standard for excellence in customer service and is a reliable point of contact for any organization. He successfully implemented a new customer feedback system that increased satisfaction ratings by 25%, demonstrating his innovative approach to problem-solving. Bjorn's dedication to continuous improvement led to the development of a training program that reduced onboarding time for new representatives by 40%, significantly enhancing team efficiency. His commitment to excellence and customer-centric mindset have made him a respected leader and mentor within the organization.

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Work Background

Authorization Officer

First CitizensAuthorization Officer

Apr. 2025 - Jun. 2025Port of Spain, Trinidad and TobagoCredit Card Fraud Monitoring, Queries and real time troubleshooting.

Inbound Customer Service Representative

First CitizensInbound Customer Service Representative

Aug. 2023Port of Spain, Trinidad and TobagoAssisting customer base with Online Banking, account queries and requests.

Operations Specialist

FCBOperations Specialist

Jul. 2008 - Jan. 2020

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