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Tauzer Apiaries, Inc.Workforce Logistics Coordinator and Data Analyst
Nov. 2023Serve as a bilingual liaison between Spanish-speaking team members and English-speaking management, improving clarity, compliance, and workforce engagement. Coach supervisors on conflict de-escalation, behavior-based feedback, and coach them in legally aligned performance management practices. Interpret and translate policy into operational practice, helping leadership understand obligations around employee safety, communication, and disciplinary action. Led the creation of on-boarding, training, and attendance systems that increased employee retention and reduced grievances. Draft employee documentation including corrective actions, policy memos, and performance notices, aligning with California labor law.
Visions of Eden, LLCOperations Manager
Oct. 2021Sacramento, California, United StatesManaged the online storefront, leveraging data analytics to optimize product listings, pricing, and content for improved online sales and user interactions. Ensured seamless customer service by utilizing data analytics to track customer preferences and delivering feedback for continuous sales improvement. Leveraged data analytics to enhance seamless customer service, efficiently managing workflow, and promoting a mindful workplace culture, improving employee satisfaction and retention.
StarbucksStore Manager
Nov. 2010 - Sep. 2022Championed a culture of inclusion and diversity, fostering an environment where every partner feels valued and supported. Managed high-volume retail stores, overseeing daily operations, employee relations, and team development for a staff of 20–40 at each location. Guided district diversity hiring initiatives and piloted inclusive recruitment strategies to reflect the community. Designed and led leadership training for new managers and shift supervisors, focusing on conflict resolution, labor compliance, and performance coaching. Mediated workplace disputes, facilitated interactive training sessions, and supported area leadership in employee investigations and disciplinary decisions. Increased retention rates by 18% through structured coaching and employee development programming.
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