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Work Background
TechnologyOne UKSupport Analyst
Nov. 2021
FNZ GroupAnalyst Tester
Dec. 2020 - Nov. 2021Edinburgh, Scotland, United Kingdom
CovetrusBusiness Analyst
Sep. 2019 - Dec. 2020Edinburgh, City of Edinburgh, United Kingdom
Revenue ScotlandBusiness Transition Lead Analyst
Mar. 2019 - Jun. 2019Edinburgh, United KingdomDescription: · Senior member of the BA team owning responsibility for the strategic planning and seamless implementation of key transitional plans, working closely with internal and external users of the system to understand and assess the impacts of the new functionality on diverse stakeholder groups. · Providing critical support to product owners by facilitating transitional group meetings to identify, agree and document required working arrangements supplemented with appropriate levels of training and support. · Conduct a go-live readiness assessment of stakeholder groups transitioning to the new service in to live operation and highlighting any potential risks or issues to the project manager for in-depth review. Notable Achievements: · Developed a transitional project plan, including a timeline of all events and checkpoints to contribute to the readiness assessment and tracker of all transitional arrangements and business owners of these arrangements. · Worked closely with business owners in supporting and analysing the current state alongside future transitional arrangements to ensure business as usual witnesses minimum impact during initial go-live and subsequent phased implementations of additional functionalities. · Assisted the vendor with training plans and functionality feedback for service improvements and development.
The University of EdinburghSenior Business Analyst
Jul. 2018 - Feb. 2019Edinburgh, United KingdomDescription: · Spearheaded the BA activity for the University Service Excellence Program aimed at the implementation of a consolidated core HR and finance system within an agile environment. · Worked with the programme manager to provide vital business and system context across the programme of project work, proactively identifying operational implications, challenges and risks, and recommending on appropriate solutions. · Critically managed project change, maintaining appropriate levels of stakeholder consultation, engagement and relations. Notable Achievements: · Managed the adoption and rollout of JIRA agile boards across a pilot group within the programme. · Meticulously reviewed and adapted transformation plans to include a number of flags that identified key indicators for cross-programme strategic reporting. · Significantly contributed to dedicated work packages, bringing together multi-disciplinary teams with the purpose of identifying any barriers and consult on the core system implementation plan to align project plans and ensure the efficient transition of the implementation phase across the new system.
University of DundeeSenior Business Analyst
Nov. 2016 - Jul. 2018Dundee, United KingdomDescription: Senior Business Analyst leading strategic corporate project initiatives across the full lifecycle - defining project scope, eliciting requirements, planning schedules, testing, troubleshooting, milestone tracking, and the delivery of a robust support plan in strict accordance with internal standards and governance using a hybrid of agile and waterfall methodologies. Notable Achievements: · Proactively ensured the adherence of university guidelines to monitor and prepare data reports using an ERP system. · Trained and mentored team members in integrating modules for UAT and post-go-live support and delivery. · Coordinated with business and software vendor ‘TechnologyOne’ to develop and configure the software. · Drafted UCAS interface spec for UoD integration with OneUniversity Student, including user guides.
SRUCSystems Analyst
Jun. 2014 - Nov. 2016Edinburgh, United KingdomDescription: · Strategic advisor responsible for the development, analysis and selection of solution strategies for diverse applications spanning HR, Finance and Consultancy, leading the business requirement management process from inception right through to completion within strained budgetary and time specifications. · Undertook exhaustive data and business analysis to identify potential gaps associated with SRUC regulatory requirements. · Formulated weekly project status reports and steered monthly on-site and in-house meetings to discuss project progress. Notable Achievements: · Generated contextual format from database fields, undertaking a complete re-branding, structuring and review of the suite of the finance communication system; Also Executed a major system upgrade to control the resource’s regular operations. · Designed multiple systems with robust solutions, operating within both an agile and Prince2 methodology space.
Invocas GroupSenior IT Support Officer
Apr. 2013 - Jun. 2014EdinburghDescription: Provided senior technical expertise in the effective maintenance and seamless performance of sophisticated technology systems and networks across Edinburgh, Glasgow, and Manchester, rendering both front and second-line user support to mitigate and resolve hardware and software issues. Notable Achievements: · Delivered broad-based effective training and development support to colleagues for technical best practice and approach. · Established and expended the Manchester sub-office by conducting technical research and instigating server solutions. · Piloted data analysis and migration from Salesforce to Debstolv systems while successfully sustaining data security.
Southern Cross UniversitySenior Student Management Officer
Apr. 2009 - May. 2013AustraliaDescription: Responsible for devising user accepting testing (UAT) plans and instigating UAT schedules to allow critical updates to the students’ database and management systems, assessing requirements and developing relevant process mapping and flows with further review and restructure of impacted business processes. Notable Achievements: · Led the successful transformation of historical research data to the new student management database IRMA. · Formulated an effective master data strategy with a data template solution that supported annual data review processes. · Enhanced visibility and maximised outcome impact by executing user-specific UAT to upgrade StudentOne from the vendor TechnologyOne.
UK Ministry of DefenceDocumentation & Quality Control Officer
Sep. 2003 - Apr. 2009Scotland
Jobcentre PlusSenior Finance Officer
Dec. 2001 - Sep. 2003Scotland
HM Customs & ExciseLocal Building Co-ordinator - IT
Jun. 1997 - Dec. 2001Scotland
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