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Work Background
V-TechnologiesSenior Technical Writer
Oct. 1999 - Jan. 2023Cheshire, CT, USAWrote and maintained documentation for all platforms of software applications (On-Prem and Cloud) and ERP/eCommerce integrations. Worked with developers on UX, writing texts for buttons and icons to taglines, error messages, notifications, navigation prompts and instructions. Consulted with Sales to write customer facing emails and marketing/website content. Worked closely with QA to document new and changing functionality, new interfaces and integrations, bugs and enhancements, and support articles. Created user training and tutorials, including tutorial videos.
Softcraft LabTechnical Writer
Jan. 1997 - Jan. 1999Southington, Connecticut, United StatesWorked as part of a documentation/graphic design team creating and maintaining documentation for NY Life Insurance Company.
QuodataTechnical Writer
Jan. 1995 - Jan. 1997Hartford, Connecticut, United StatesWrote documentation for administrative software for colleges and universities, for the offices of admissions, registration, alumni, development, financial aid and accounting.
Mergent InternationalTechnical Writer
Jan. 1992 - Jan. 1995Rocky Hill, Connecticut, United StatesCreated user manuals for a family of computer security products for global 2000 companies and government.
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