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Work Background
U.S. BankRegulatory Specialist
Apr. 2024United States
U.S. BankOperations Team Lead
Oct. 2022Fargo, North Dakota, United StatesLead team by providing guidance, assisting in escalations, and managing team workload needs. Participate in stakeholder meetings, program testing, and project management. Process exception reporting, quality assurance, and error remediation. Create procedures and workflows, working inter- and intra- departmentally to shape and improve our processes.
U.S. BankAccount Maintenance Specialist
Aug. 2021 - Oct. 2022Fargo, North Dakota, United StatesProcessed incoming maintenance requests on existing customer accounts from cardholders, legal, and operational teams. Managed confidential and sensitive data in accordance with strict data governance standards. Oversaw release or movement of funds from collateral accounts.
U.S. BankCredit Review Specialist
Apr. 2019 - Aug. 2021Fargo, North Dakota, United StatesAssessed credit risk and eligibility on incoming credit card applications. Ensured proper retention of data tracking and documentation. Assisted with fraud investigations and ACH transfer processes.
U.S. BankAccount Specialist
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