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Work Background
SmartBiz LoansSenior Manager - Enterprise Risk Management
Feb. 2022- Maintained and safeguarded the company's strategic business plan and regulatory documentation. - Worked with the CRO to develop and implement a comprehensive Enterprise Risk Management (ERM) framework, aligning risk appetite statements and risk policies with strategic objectives. - Led enterprise-wide risk assessments to identify, evaluate, and prioritize strategic, operational, financial, and compliance risks. - Worked with the CRO to design and maintain key risk indicators (KRIs) and risk dashboards to monitor risk exposure and track mitigation effectiveness. - Collaborated with Internal A udit and Compliance teams to conduct control assessments and integrate audit findings. - Managed the ERM database of Issues from identification through validation of remediation.
Brink’s IncProgram Manager - Product Development and Implementation
Sep. 2019 - Sep. 2021Coppell, TX- Led cross-functional teams through the entire new product development lifecycle, proactively identifying and mitigating risks. - Developed and maintained comprehensive risk registers to ensure early identification, ownership assignment, and mitigation. - Designed and executed enterprise rollout plans for new products and services.
Exigo OfficeProgram Manager - Implementation Management
Nov. 2014 - Jun. 2019International- Led the end-to-end implementation of Exigo's solutions for enterprise clients, overseeing project scoping, product development, and risk identification, and mitigation strategies. - Managed incident response and recovery plans and led post-incident reviews to refine risk management protocols. - Managed two implementation teams including project managers, business analysts, and developers.
Exeter Finance CorpProgram Manager - Strategic Initiatives
Dec. 2012 - Nov. 2014Nationwide- Managed the $4M Loan Origination System Conversion: Oversaw the risk assessment and mitigation strategies during a major system conversion. - Managed Process Optimization and Operational Risk Reduction by collaborating with strategic partners to streamline origination processes. - Utilized a modified Agile methodology to introduce iterative risk controls, enabling continuous process improvement.
Santander Consumer USA Inc.Servicing Delivery Manager
Dec. 2010 - Oct. 2012Dallas, TX- Managed a portfolio of cross-functional projects in Accounting, Loan Servicing, and Marketing, with a strong focus on identifying, assessing, and mitigating operational risks. - Directed planning and execution for 7 Agile and 2 Waterfall development teams.
Bank of AmericaService Delivery Manager
Aug. 2004 - Dec. 2010Nationwide- Directed planning initiatives to identify, assess, and mitigate operational risks across multiple business lines. - Conducted comprehensive reviews of legacy and acquired systems to evaluate risk exposure and define a strategic roadmap for system consolidation. - Led and participated in end-to-end system conversion projects for major mergers and acquisitions.
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