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Work Background
Operation SmileLearning and Development Advisor
Dec. 2024• Provide expertise and advice on global learning and development strategy at Operation Smile.
• Manage the global Mastering Leadership program, ensuring its successful implementation.
• Advise and coach L&D staff to enhance their professional development.
Kandu LeadershipCo-Founder & CEO
Nov. 2024United StatesAs Founder and CEO of Kandu Leadership, I empower organizations to unlock their full potential through strategic leadership development. With expertise in Hogan Leadership Coaching, DiSC assessments, and organizational development, I partner with companies to create transformative leadership solutions. My approach combines practical strategies with proven methodologies, focusing on:
• Executive Leadership Alignment
• Operational Excellence
• Leadership Development at All Levels
• Strategic HR Solutions Drawing from expertise in change management, conflict resolution, and crucial conversations, I help organizations bridge the gap between strategy and execution. My hands-on consulting style ensures customized solutions that deliver measurable results. At Kandu Leadership, we believe that great leadership creates lasting organizational success. Let's connect to explore how we can elevate your team's leadership capabilities.
Operation SmileAVP, Global Learning and Development
Jul. 2023 - Nov. 2024Virginia Beach, Virginia, United States
Operation SmileSr. Director Global Talent Management
Jul. 2021 - Aug. 2023Virginia Beach, Virginia, United StatesBuilding and developing a team of professionals globally to carry on the work of providing surgeries and comprehensive care to those born with cleft lip, cleft palate, or other facial deformities. With almost 4 decades of expertise, Operation Smile creates solutions that deliver free surgery to people where it is needed most. As one of the largest medical volunteer-based nonprofits, Operation Smile has mobilized thousands of medical volunteers from a wide range of medical specialties from more than 80 countries. Operation Smile engages public-private partnerships to advance health care delivery, train local medical professionals to provide surgical care for patients in their communities, donate crucial medical equipment and supplies, and increase access to surgical care so that everyone living with cleft is treated.
Operation SmileSenior Learning and Development Manager
Apr. 2020 - Jul. 2021Virginia Beach, Virginia, United States
Norfolk Southern CorporationHuman Resources Business Partner
Jan. 2018 - Apr. 2020Norfolk, VirginiaStrategic HR business partner for Law, Casualty Claims, Accounting, and Mechanical departments, supporting 900+ non-union employees in two executive offices and numerous locations throughout 20 states.
• Guide department senior leadership through organizational design, strategic workforce planning and staffing decisions.
• Direct the professional end-to-end talent acquisition process.
• Conduct compensation assessments, including promotions, reclassifications, merit increases, and job offers.
• Support EEO for cases and complaints.
• Provide guidance on complex HR policies and procedures.
• Serve as primary contact for the business regarding compensation, benefits, employment law and payroll.
• Coach managers through performance reviews, terminations, reorganizations, and reductions in force.
Norfolk Southern CorporationOrganizational Development Specialist
Oct. 2016 - Jan. 2018Norfolk, VirginiaImprove corporate operations by developing programs that align talent with business strategies. • Consult with business partners and leaders to identify organizational effectiveness solutions, manage culture change, and assess training and development needs.
• Work with collaborative teams to review and revise established training solutions to ensure effectiveness.
• Select and develop training materials.
• Measure and analyze the effectiveness of training programs.
• Promoted to human resources business partner.
Girl Scout Council of Colonial CoastVolunteer Services Director
May. 2008 - Sep. 2016Director of a department responsible for the training and leadership development program for over 3,000 adult learners. • Served as a member of an executive leadership team. • Developed and managed organizational action plans, short-term and long-term strategies, budgets, risk management systems and program evaluation. • Recruited, hired, trained, and supervised a high performing volunteer services staff consisting of 3 direct reports and over 30 volunteer adult learning facilitators.
• Implemented and managed multiple projects from inception through completion and evaluation within time and budgetary constraints.
• Coordinated and supervised inter-departmental teams to carryout short and long-term projects, setting clear expectations and goals. • Oversaw the planning of several events per year, including conferences, retreats and recognition banquets for hundreds of attendees. • Wrote articles for weekly online newsletter and quarterly magazine.
Girl Scout Council of Colonial CoastVolunteer Development Manager
Oct. 2006 - May. 2008Developed, publicized and promoted year-round learning opportunities to meet the development and training needs of over 3,000 volunteers. • Develop course content and instructional material for multiple program specialty areas and delivery methods including classroom, workshop and online delivery.
• Designed modules covering a variety of topics, including new volunteer orientation, skills development, position training, change management and conflict management.
• Perform needs analysis and conduct class evaluation and ongoing learning assessments. Analyze evaluation and assessment data and adjust curriculum accordingly.
• Develop and conduct webinars to reach a widespread audience. Create promotional flyers and brochures and use social media to publicize events. • Conducted several events per year, including conferences, retreats and recognition banquets for hundreds of attendees.
Army Community Service, Ansbach GermanyVolunteer Coordinator
Jul. 2003 - Jun. 2005Volunteer Management
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