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Work Background
OcelotSenior Implementation Manager
Jun. 2022 - Feb. 2025Led comprehensive technical implementation programs for educational technology platform, managing 30+ client successful deployments annually, focusing on Student Information System integrations and campus-wide AI product rollouts. Orchestrated cross-functional collaboration between technical teams, client stakeholders, and internal departments to ensure seamless platform adoption and optimal user experiences. ▪️ Transformed onboarding efficiency by 15% through systematic process optimization, directly reducing client time-to-value and enhancing customer satisfaction ▪️ Accelerated client onboarding speed by 40% through the development of comprehensive training programs and streamlined resource delivery ▪️ Achieved 20% error reduction by engineering robust project documentation systems and standardized workflows that improved team communication ▪️ Delivered 30+ complex implementations annually while maintaining a 100% on-time delivery record through meticulous milestone tracking and proactive issue resolution
OcelotGetCounseling Project Manager
Jun. 2018 - Jun. 2022Managed end-to-end GetSAP product implementations and maintained ongoing client relationships across 60+ active accounts. Led annual update cycles requiring coordinated communication across multiple stakeholder groups while ensuring regulatory compliance and seamless product evolution for educational institutions. ▪️ Revolutionized project delivery timelines by 33% through innovative workflow redesign, setting new efficiency standards for the organization ▪️ Successfully orchestrated 10+ GetSAP implementations annually while maintaining exceptional client satisfaction and zero delivery failures ▪️ Managed complex annual updates for 60+ clients simultaneously, ensuring seamless transitions and maintaining strong stakeholder alignment
Colorado State UniversityFinancial Aid Administrator
Jan. 2015 - May. 2018Fort Collins, Colorado, United StatesAdministered comprehensive Federal Financial Aid operations for a 25K+ student population, ensuring strict regulatory compliance and exceptional service delivery. Managed complex appeals processes and served as institutional financial aid representative on cross-functional committees, requiring deep expertise in federal regulations and stakeholder management. ▪️ Maintained 100% compliance accuracy in Federal Financial Aid administration across 25K+ student cases, ensuring zero regulatory violations ▪️ Reorganized the Satisfactory Academic Progress review process by implementing term-based evaluation system that improved efficiency and student outcomes ▪️ Expertly managed multi-tiered appeals portfolio including Satisfactory Academic Progress, Unusual Enrollment History, and Independent Appeals with exceptional resolution rates ▪️ Streamlined Return of Title IV fund processing for both official and unofficial withdrawals, ensuring timely and accurate regulatory compliance ▪️ Established credibility as subject matter expert, earning appointment as sole financial aid representative on institutional Online Appeals committee
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