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Work Background
DomtarSenior Manager, IT Infrastructure & Security Program Management
Mar. 2024Fort Mill, South Carolina, United States- Leading High-Performing Teams: Demonstrating strong leadership by building and leading a high-performing team of internal and external Project Managers. Providing mentorship and professional development opportunities, fostering a cohesive and skilled workforce capable of navigating the complexities of an organization undergoing integration activities. - Program Management and Execution: Showcasing effective coordination by aligning the activities of different project teams working toward a common purpose. Supporting Project Managers in planning and structuring projects, and maintaining integrated schedules for projects of a program. Concurrently while personally overseeing project delivery, planning and executing complex IT programs and multiple concurrent projects using standard project management tools and processes. Ensuring projects meet quality standards, deliverables, timelines, and budgets, even amidst organizational change. - Communication and Reporting: Exhibiting strong communication skills by drafting and presenting program status updates, tracking key performance indicators (KPIs) to measure project performance, preparing regular reports and presenting insights to leadership. Adapting communication strategies to suit the evolving needs of the organization.
DomtarIT Project Manager
Apr. 2023 - Mar. 2024Fort Mill, South Carolina, United States- Datacenter Relocation and Optimization: Successfully led a team to relocate and optimize a datacenter. This involved decommissioning old infrastructure, reducing footprint, expediting the move, and minimizing future hosting costs. This project showcased effective risk management, issue resolution, and infrastructure optimization skills. - Cloud Migration of Financial System: Directed the successful migration of a crucial financial system to a cloud infrastructure. This complex project was accomplished while maintaining robust supplier relationships, ensuring the quality of deliverables, and adhering to IT control and audit requirements. The migration resulted in enhanced system reliability, scalability, and significant business value. - Leadership and Project Management: Demonstrated technical expertise, robust project management skills, and a commitment to continuous improvement and compliance in a dynamic IT environment. - Team Leadership and Innovation: Spearheaded multidisciplinary project teams, delivering innovative IT solutions while proactively mitigating risks and resolving issues. - Project Execution and Supplier Relationship Management: Successfully launched and steered new projects, fostering team engagement, and equipping them with effective project management tools and methodologies. Optimized supplier relationships through open communication, collaborative problem-solving, and rigorous quality monitoring of deliverables. - Compliance and Continuous Improvement: Championed the timely execution of projects within scope and budget, instilling a sense of urgency and business value understanding among project teams. Adhered to project standards and IT control requirements, driving continuous improvement initiatives, and ensuring audit compliance. These efforts in my first year as an IT Project Manager at Domtar led to a promotion to Senior Manager, overseeing Infrastructure and Security program management.
F. H. Cann & Associates, Inc.Senior Technical Project Manager
Nov. 2020 - Mar. 2023Involved in cross-departmental leadership within the IT organization, reporting to the CIO.
-Built strong client relationships and act as a technical liaison for large government contracts -Directed enterprise-wide projects and initiatives, driving results, tracking and implementing against milestones, and communicating across divisions and to executives
-Identifed and implemented project management best practices, governance, and standardization across business operations and technical teams
-Demonstrated a high level of dedication and proactive leadership in meeting corporate goals
-Recommended and took action to direct the analysis and solutions of problems -Resolved, made recommendations, and escalated risks and issues using Risk Management best practices
TicketmasterProject Manager
Feb. 2020 - Nov. 2020Charlottesville, Virginia Area- Planned, executed, and closed large-scale projects in a fast-paced environment across national, and international teams and third-party vendors
- Investigated and communicated appropriate project risks while prioritizing and creating remediation plans for resolution
- Oversaw a robust engineering team handling checkout and ticket reserving functionality through web and mobile applications
- Spearheaded department-wide strategic initiatives for generating new business, improving sales, and creating marketing collateral
University of Virginia Health SystemSoftware Project Manager
Oct. 2018 - Jan. 2020Charlottesville, Virginia AreaThe Center for Behavioral Health and Technology develops and tests novel eHealth and mHealth self-management interventions for patients with medical and psychiatric illnesses. - Streamlined hiring and management lifecycles of a growing team of junior and senior web developers and designers
- Ideated, executed, and deployed comprehensive web and mobile software development projects utilizing Agile methodologies
- Integrated SMS texting features as part of a digital health research program and facilitated automated email improvements
- Spearheaded the migration of 10+ active projects onto AWS and coordinated relevant client and user communications
- Compiled resources for a native app build for college students to track BAC and send push notifications for overconsumption
- Developed detailed project plans, budgets, schedules, communication strategies, QA, and risk management plans for multiple concurrent projects while working with outside collaborators and regulatory bodies
Moss AdamsSenior IT Project Coordinator
Jul. 2017 - Oct. 2018Seattle, WA / Charlottesville, VA-Managed projects and pieces of firm-wide programs that align with and advance the firm's strategic priorities
-Developed new project management methodologies and best practices with specific processes, tools, and templates
-Participated in a specialized emerging technology task force to manage the proof of concepts that utilize machine learning and artificial intelligence to innovate accounting practices
-Integrated technology and business systems for 8 recent acquisitions that successfully incorporated new data, applications and over 500 employees into the firm
-Led a team that created an automated process for requesting, provisioning, securing and decommissioning instances of a virtualized server and remote desktop for third-party and contractor access
Moss AdamsIT Project Coordinator
Aug. 2015 - Jun. 2017Seattle, WA-Established and maintained PMO files, project data, portfolio data and the IT department intranet presence through the use and design of custom SharePoint sites
-Tracked annual portfolio of 75+ IT projects from initiation through completion
-Developed annual portfolio planning tools, prioritized initiatives and formed steering committees
-Partnered with Project Managers to collect, manage and drive completion of project-specific deliverables
-Triaged and resolved business requests for information, assistance, and project management tools/resources
VersioProject Coordinator
Sep. 2014 - Mar. 2015Renton, WA- Oversaw internal projects, built recommendations, implemented Project Management procedures, fostered client-focused solutions, cost analyses, and project plans
INHSSystems Analyst Intern
Apr. 2014 - Jun. 2014Spokane, Washington Area-Developed a program to better engage patient portal users to meet Stage 2 Meaningful-Use requirements
-Project included patient troubleshooting, research, reporting, adoption, regulation and written findings
Eastern Washington UniversityIT Lab Consultant
Jun. 2013 - Jun. 2014EWU Riverpoint Campus-IT Support: Troubleshoot Printer, Scanner, WiFi, and Computer Stations
-Assisted Students and Faculty
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