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Work Background
Iceberg MechanicalAccountant
Oct. 2023 - Jul. 2024Florida, United States• Directed implementation of an ERP system migration to QuickBooks Online, enhancing precision of reporting by 50% within first 90 days.
• Assessed internal controls and proposed enhancements, effectively mitigating risks of financial misstatements and fraud under SOX guidelines.
• Managed both cash and accrual basis financials monthly for accurate financial data used for securing over $1M in bank loans.
• Supervised GAAP accountings for a $45M revenue stream, including month-end, quarterly, and annual financial closings.
• Optimized month-end close processes, reducing completion time by 30% through the integration of CRM systems such as Service Titan and Service Trade.
• Delivered monthly financial statements, including P&L, Balance Sheet, and Trial Balance reports, to the CFO to ensure alignment with organizational objectives.
• Forecasted cash flow to identify potential surpluses or shortfalls, guiding investment and borrowing decisions to meet operational needs.
• Led a finance team in executing daily operations and strategic financial initiatives, contributing to the overall financial health of the company.
Trinity Roofing and ConstructionSenior Staff Accountant
Jan. 2022 - Aug. 2023Orlando, Florida, United StatesKey Highlight: 1. Conducted Forensic Accounting using SOX compliance during the 2022-2023 Asset Merger; ceased millions of dollars from embezzlement. • Maintained accurate records of the company’s financials, ensuring precise tracking of assets, liabilities, revenues, and expenses.
• Conducted forensic accounting assessments to detect fraudulent activities, developed risk mitigation strategies for compliance.
• Increased financial transparency by 25% through meticulous preparation and analysis of financial statements, including balance sheets and income statements.
• Reconciled inter-company accounts monthly, adhering to GAAP standards for managing accounts payable and receivable processes.
• Ensured contractual compliance by securing W9s, lien waivers, and insurance certificates from subcontractors before the start of projects.
• Provided weekly and monthly financial reports to the CEO, maintaining alignment between costs and projected budgets for $10M in revenue.
• Coordinated payroll processing for both W2 employees and 1099 contractors, working closely with a PEO third-party payroll provider.
• Managed financial operations across multiple companies owned by the CEO, maintaining consistency and accuracy in management practices.
CO2 MonitoringAccounting Administrator
Sep. 2021 - Jan. 2022Las Vegas, Nevada, United States• Reviewed and improved standard operating procedures for compliance with records retention policies and enhancing accounting practices.
• Administered bi-weekly payroll using QuickBooks Enterprise, preparing detailed payroll reports for review by the CEO.
• Oversaw all monthly accounting functions managing receivables, payables, reconciliations, and financial reporting in QuickBooks Enterprise.
• Achieved a 40% reduction in overdue invoices within the first 60 days by implementing effective collections strategies.
• Assisted senior accountants in the preparation of financial reports, contributing to the timely and accurate presentation of financial data.
• Managed petty cash and ensured the accuracy of financial documentation, supporting the overall financial health of the company.
• Maintained detailed and organized office records, supporting compliance with regulatory and company-specific retention policies.
• Collaborated with the management team to evaluate financial data and provided recommendations for process improvements.
Better My POS - Your Micros GirlDirector Of Administration
Aug. 2016 - May. 2020Las Vegas, Nevada“START-UP”
• Managed vendor contracts, ensuring that all timelines, deliverables, and resolutions were met in accordance with contractual obligations.
• Directed full lifecycle management of PeopleSoft Financial systems, from design and configuration to integration and deployment.
• Oversaw the annual SOX compliance program, including risk evaluation, control design, and testing to meet regulatory standards.
• Monitored departmental budgets, managed expenses, and ensured adherence to financial targets, supporting organizational financial goals.
• Processed bi-monthly payroll, taxes, and garnishments using PeopleSoft and Sage, ensuring compliance with HR and financial regulations.
• Reduced past-due accounts to less than 3% through diligent management of monthly accounting processes, reconciliations and payables.
• Conducted forensic accounting investigations to identify and resolve discrepancies, recovering over $1M in misappropriated funds.
• Led HR initiatives, including onboarding, performance appraisals, and training, ensuring compliance with employment laws and fostering a positive workplace environment.
Merchant LinkInformation Technology Support Analyst
Sep. 2014 - Aug. 2016Silver Spring, Maryland, United States• Identified and resolved fraud risks through forensic control assessments, developing risk mitigation strategies and validating transactions.
• Supported PCI and SOX compliance, managing CRM system performance and software patches to improve security and efficiency. (Client ex. UPS)
• Provided technical support to over 500 hospitality industry merchants, resolving 85% of cases on first contact for high customer satisfaction.
• Acted as a Subject Matter Expert (SME) for third-party Point of Sale (POS) vendors, providing technical support and compliance guidance.
• Collaborated with NOC teams to implement system upgrades, enhancing tokenization, encryption, and payment gateway solutions.
• Developed knowledge base articles and technical documentation to support customer service and technical training initiatives.
• Managed the integration of POS systems with other enterprise software, ensuring seamless and secure transaction processing.
• Led efforts to improve CRM system reliability, reducing downtime and improving overall system performance.
Verizon 4G WirelessTechnical Support Specialist - SME
Oct. 2005 - May. 2014Hanover, Maryland, United States• Trained over 30 technicians per class, achieving a 10% retention rate through effective new hire and technical support training sessions.
• Led a team of 8 Subject Matter Experts in the development of technical documentation and knowledge base articles for customer support.
• Translated complex technical information into accessible language for non-technical staff, ensuring a high level of customer satisfaction.
• Provided comprehensive technical support and troubleshooting, consistently resolving customer inquiries using Access Databases.
• Consistently exceeded sales targets by over 50%, earning recognition as a top product salesperson within the customer support team.
• Developed and maintained technical manuals, procedures, and knowledge bases to enhance the quality of customer service.
• Coordinated with other departments to streamline technical support processes, reducing response times and improving customer satisfaction.
• Led special projects assigned by senior management, contributing to the continuous improvement of technical support services.
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