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Work Background
SiemensSAP Basis Consultant
Oct. 2023Cluj, Romania- Role Authorization - User Access and User Management - Role Management - Transport Management - User & Role Inventory - Certificates renewal - Add on installation - SAP Notes Installation - System copy - Printer Management
itsme.SAP Support Specialist
Jan. 2023 - Oct. 2023Cluj-Napoca, Cluj, Romania- Creating and maintaining users in SAP; - Creating and maintaining users in C4C(Cloud for Customer); - Creating Roles, adding transactions to the role; - Import and export data with Data Workbench in C4C; - Updating Smartforms; - Creating Smartstyle; - Running Programs; - Giving support to the SAP users ; - Creating and maintaining materials; - Creating work instruction for SAP users; - Creating Sales Orders, Purchase Orders and Invoices for different kind of tests;
Viatris ConnectSAP tester / payment specialist
May. 2022 - Jan. 2023Budapest, HungaryAfter migration I am testing in the SAP if the data was migrated correctly and if we can perform payments without any issues.
GenpactSenior R2R Analyst
Mar. 2021 - May. 2022Cluj-Napoca, Cluj, Romania- R2R activities: journal postings (recurrent, corrections,reversal), accruals calculation and posting, BS account reconciliations, FA creation/ put in use/ depreciation. Reports and information for the internal and external controls - Work together with the accounting department for the monthly, quarterly, annual closing;
GenpactNavision ERP Implementation Specialist
Mar. 2019 - Mar. 2021Cluj-Napoca, Romania- implementation, integration and data migration from NUS0 to NUS3 ERP Systems; - analysis and Quality Check of data in test environment/production; - delivering training on NUS3 to AP and VMD Process Owners; - creating SOPs/workshops in order to ensure the knowledge transfer was successfully done; - investigating the issues that appeared on AP and VMD process after go life and ensuring they were solved;
GenpactOrder Management Process Trainer
Feb. 2018 - Dec. 2018Cluj-Napoca, Romania- creating and updating the SOPs when there are new procedure or changes in the process; - participating in weekly web conferences with the client in order to solve complex cases and agree on common procedures; - proactively identifying the process flaws and examining the solutions towards improvement through root cause analysis and SLA measurement; - creating reports that provide process visibility to management and client; - ensuring that all team members are updated and trained on process; - creating tests in order to verify the new joiners readiness to take over the process.
GenpactDisputes Management / Customer Service Specialist for English Market
Mar. 2017 - Dec. 2018Cluj-Napoca, Romania- interacting with customers, warehouse, supplier and other departments in Order Management Chain in order to solve the customer queries; - processing credit notes, debit notes, VCR; - processing the requests for returns and repairs; - verifying and solving the potential discrepancies between the Orders Placed by the customers and the Data inserted in the ERP System; - creating and maintaining a good relationship with the clients, suppliers and stakeholders; - verifying the conformity of the documents; - solving the customer queries regarding the damaged, faulty or lost in transit goods; - reporting the encountered defects in process and investigating the eventual solutions.
SkyLux TravelCustomer Support Specialist
Sep. 2015 - Sep. 2016Kishinev, Moldova- liaising with clients in person, over the phone or via email to discuss their travel requirements; - dealing with complaints or refunds; - using promotional methods and prepare promotional materials to sell itinerary tour packages; - enter data into the ERP System and maintain clients' files; - making alternative booking arrangements if changes arise before or during the trip.
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