Chidiebere Maduagwu

Head, Branch Services @First Bank of Nigeria Ltd.

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Chidiebere Maduagwu is the Head of Branch Services at First Bank of Nigeria Ltd, Benin Ugbowo Branch where he spearheads operational excellence and customer service innovation in the branch he heads. With over 15 years of experience in the banking sector, Chidiebere has successfully implemented strategies that have enhanced efficiency and improved client satisfaction by 30% over the past three years. A dynamic leader, he is known for his ability to drive digital transformation initiatives, positioning First Bank as a leader in the financial services industry. Chidiebere holds a Bachelor's degree in Economics from the Imo State University, Nigeria.

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Work Background

Head, Non-Financial Transactions

First Bank of Nigeria Ltd.Head, Non-Financial Transactions

Dec. 2020Supervision of Non-Financial Transactions Unit. Onboarding/interviewing of prospective Customers. Resolution of Financial Transactions Disputes. Rendition of Statutory Returns to Regulatory Authorities. Complaints Resolution. Acting as Data Steward- Ensuring accuracy/integrity of captured data. Supervision of customer enrolment on Electronic Channels/platforms. -Supervision of transaction callover process. -Regulatory Compliance Reporting -Anti-Money Laundry Returns Rendition.

Head, Branch Services

First Bank of Nigeria LtdHead, Branch Services

Mar. 2018 - Nov. 2020Uyo, NigeriaSupervision of Branch Services/Operations Rendition of Periodic Statutory Returns to Regulatory Authorities Oversight of branch trainings/learning activities. Performance Appraisal of branch services staff -Weekly Review of General Branch Expenses. -Daily Review of Branch General Ledger. -General Branch Administration. -Regulatory Compliance Reporting. -Dispute Management.

Head, Financial Transactions

First Bank of Nigeria LtdHead, Financial Transactions

Mar. 2013 - Feb. 2018Oron, Nigeria-Supervision of branch cash services/financial transactions unit. -Approval of branch cash/financial transactions. -Approval of local and international transfer transactions -Daily distribution, arrangement and sorting of notes to make available ATM fit notes. -Management of branch ATM terminals. -Daily reconciliation of ATM General Ledger balances against physical cash to ascertain differences(if any). -Carrying out of First Level Maintenance on ATMs. -Resolution of ATM cash non-dispense/dispute claims. -Logging of ATM faults/issues against vendors and follow-up for prompt resolution. -Bi-monthly rendition of ATM Difference Report.

Customer Service/E-Business Officer

First Bank of Nigeria LtdCustomer Service/E-Business Officer

Apr. 2009 - Feb. 2013Eket, Nigeria-Interviewing of prospective customers and creation of customer accounts. -Updating of Customers' account information in line with documents availed by customers. -Reactivation of Dormant Accounts for customers. -Carrying out cheque requisition for customers. -Rendition of daily customer service returns. -Logging of customer complaints/requests against relevant departments and follow-up for resolution. -Priming of instant debit cards for customers. -Creation of customers on mobile banking platform. -Creation of customers on Internet banking platform. -Logging of electronic banking dispute claims on behalf of customers and follow-up for resolution. -Rendition of daily e-business returns. -Making requisition for non-instant cards on behalf of customers. -Attending to general customer complaints/enquiries.

Accounts & Clearing Officer

First Bank of Nigeria LtdAccounts & Clearing Officer

Apr. 2008 - Mar. 2009Eket, Nigeria-Processing of Outward Clearing Cheques -Processing of Inward Clearing Cheques -Processing of branch salaries, allowances and claims -Processing of bills for jobs done by vendors -Processing of Inter-branch transactions -Maintaining of liaison with Central Clearing House for the branch -Filing of Clearing documents and documents for bills/payments processed

Head Teller

First Bank of Nigeria LtdHead Teller

Dec. 2007 - Mar. 2008Eket, Nigeria-Payment of cash withdrawals -Receipt of cash deposits -Receipt of Clearing Cheques & Divident Warrants -Daily Balancing of Teller Cash Till Account -Attending to customer general enquiries/complaints

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