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Work Background
The Society of Business Psychology Middle EastHead of Communications (Voluntary)
Aug. 2024 - Jul. 2025Dubai, United Arab Emirates• Lead the Society’s communication strategy to grow visibility and member engagement. • Create content on psychological safety, AI at work, and future-of-work trends. • Co-leads the Diversity & Inclusion Working Group, curating content and collaborating with business psychologists to advance inclusive practices and foster belonging across the workplace. • Builds partnerships with thought leaders and institutions to grow the Society’s reach and relevance.
duPeople and Culture Manager
Jan. 2022Dubai, United Arab Emirates• Design and lead internal comms strategies to align teams and improve engagement (+10% YoY). • Advise CXO leadership on transformation communications and cultural alignment. • Spearheads employee engagement campaigns, increasing engagement scores by 10% year-over-year. Launched a Sports and Social Club, improving cross-department collaboration and increasing employee morale by 20%. Implement executive coaching and engagement initiatives to enhance retention. • Drive internal events, surveys, and leadership workshops to promote team cohesion.
AIBAgile Delivery Manager
Mar. 2021 - Dec. 2021Dublin, County Dublin, Ireland• Led Agile transformation initiatives, aligning with financial regulations and optimizing project delivery. • Collaborated with senior stakeholders to drive strategic alignment and operational excellence.
Navi GroupTechnical Project Manager
Jun. 2020 - Nov. 2020Dublin, Ireland• Implemented Programme Management processes using Jira, optimizing project visibility and control. • Enhanced cross-functional collaboration, ensuring successful project delivery within scope and budget.
AmdocsTechnical Project Manager
Jan. 2016 - Feb. 2020Dublin, Ireland• Drove enterprise risk management initiatives, partnering with senior stakeholders for strategic alignment. • Enhanced communication and collaboration across global teams, reducing issue resolution time by 50-60%.
SQS GroupSenior Consultant with SQS
Sep. 2013 - Dec. 2015Dublin, Ireland• Oversaw strategic project execution and technical alignment across departments. • Introduced agile methodologies and mobile testing frameworks using analytics tools. • Promoted enterprise-wide efficiency through process optimisation and Agile leadership.
AmdocsQA Team Lead
Jun. 2010 - Mar. 2013Dublin/Mexico/Seattle• Championed Agile methodology adoption as a Scrum Master, optimizing resource allocation and driving performance across geographically dispersed teams. • Developed criteria for determining production readiness and ensuring successful launches. • Actively engaged with Networking and IT Infrastructure teams while assisted in training to ensure proper reporting of issues was achieved. • Headed the concurrent delivery, support, and deployment functions of mobile platform operations to 17 Mobile Phone Operators based in Central and Latin America by showing effective and dynamic leadership. Noted Accomplishments: ● 50% time saved in post-production support due to measured implemented to have greater requirement traceability.
ChangingWorldsTesting Engineer
Sep. 2006 - Jul. 2010Dublin/IndiaWorking with the Development team and Managers across the entire suite to supply test estimates based on descriptions and create subsequent trials, ascertaining whether to use a manual or stress test, creating reports for progress analysis/planning subsequent test scenarios - Preparing stress test plans with all key stakeholders - Stress testing each aspect of each product, overloading to worst case scenario - Coordinating and liaising with Project Managers to create timelines and guarantee deadlines are met - Providing training, mentoring and leadership to Indian off-shore development and testing teams - Worked in various global locations and remotely - Improving QA processes based on experience and creative thinking
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