Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
The Association for Business PsychologyMember
May. 2025
Paulig GroupIT Service Manager ERP
Jan. 2025Greater Barcelona Metropolitan AreaPlan, implement, and manage the ERP support organisation and processes. Oversee service operations and maintenance, including vendor management (contracts, monitoring, SLAs), service lifecycle, and ERP license management. Facilitate minor development and continuous service improvement initiatives in collaboration with business and IT stakeholders. Deliver accurate service reporting and contribute to reporting development. Facilitate communications and training related to ERP services with the Solution Owner. Manage service budgeting and cost control, including invoice approvals and coding. Participate in development projects, potentially acting as a project manager. Ensure understanding and implementation of service-related security and privacy requirements. Foster strong relationships with suppliers, vendors, other service managers, solution architects, enterprise architects, project leaders, the IT leadership team, business representatives, and key users.
G-P/Globalization PartnersStrategic Operations Manager
Aug. 2022 - Apr. 2024Lead and manage cross-functional teams to successfully deliver complex projects, such as compliant legal entity setups, within scope and timeline. Research local requirements, ensure compliance with labour laws, and oversee the operational aspects of entity setup. Monitor project progress, identify potential risks, and implement proactive mitigation strategies. Conduct post-project evaluations to assess project success, identify lessons learned, and provide recommendations for future improvements. Perform new product and tool testing in collaboration with product teams, and create internal and external articles (FAQ, SOP, Job Aid). Develop and execute comprehensive project plans for entity setup and professional transfer projects, including defining project objectives, deliverables, and milestones.
Globalization PartnersAccount Manager EMEA
May. 2021 - Aug. 2022Barcelona, Catalonia, SpainAs the primary point of contact for customers, I help and guide them throughout their employees' hiring and onboarding processes. I take ownership of customer issues and ensure that problems are followed through until resolution. I collaborate closely with HR, Finance, Legal, and Revenue teams to effectively address customer needs. Keeping accurate records and documentation of customer service actions and discussions is part of my responsibilities. I facilitate successful communication among stakeholders, ensuring effective collaboration between all parties involved.
Rentals UnitedKey Account Manager
Feb. 2018 - Apr. 2021Barcelona Area, SpainManage a portfolio of more than 250 accounts generating over $2.8 million in revenue, with an average churn rate of 0.4%. Lead the client’s account planning cycle, ensuring that the client’s needs and expectations are met by the business. Monitor and analyze the client's revenue and product usage. Forecast and track key account metrics (e.g., recommend new business models and sales channels). Negotiate contracts, introduce new tools, analyze discount and pricing structures by location, close orders with clients, and support all procurement processes. Work closely with providers of Property Management Systems and Sales Channels (e.g., Marriott, Booking.com, Expedia) on market promotions.
Top DoctorsInside Sales Account Executive
Nov. 2017 - Feb. 2018Barcelona Area, Spain
Brand ViewField Operations Manager
Nov. 2014 - Sep. 2017Reading, United KingdomLiaise with internal and external stakeholders to improve processes and service. Develop and maintain workflows for the field service teams. Ensure that all expected prices & promotions are collected (60.000 – 70.000 products/week) – the data is accurate and delivered to strict deadlines. Forecasting, planning, and budgeting new data collections and escalating issues. Ensure that all field-collected data is quality-checked and integrated into the database. Analyse data to guarantee quality standards are met & manage the central field queries, quote boards, and timeline expectations. Assist in goal setting, skill enhancement, and performance reviews for the Field Service Team and provide training as required.
ULEMEA Operations Coordinator
Jul. 2013 - Oct. 2014Reading, United Kingdom
MicrosoftProject Control Coordinator
Jan. 2013 - Jun. 2013Reading, United Kingdom
Language EmpireFreelance Interpreter (Hungarian-English)
Jan. 2012 - Dec. 2014Liverpool, United Kingdom
CyberCore Ltd.Technical Project Coordinator
Oct. 2010 - Nov. 2012Liverpool, United Kingdom
Hungarian Radio Public FoundationExecutive Assistant to the Chairman
Jun. 2004 - Sep. 2010Budapest, Hungary
Intch is a Professional Networking App for the Future of WorkSee more people like Diana on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1131093 people
15
CTO @ BusinessBox
18
Manager @ Tradendia
74
Business Designer, Venture Builder @ Wild Oaks
134091 people
18
Executive Consultant
15
Chief Technology Officer (CTO)
19
Chief Operating Officer (COO) @ Freelancer