PATLiveCustomer Care Representative
Jul. 2020 - Feb. 2021DCF: (Department of Children and Families) -Tier 2 representative assisting with inquiries about Medicaid, Medicare, Food Assistance, and Cash Assistance programs run by the Florida Department of Children and Families. DOH: (Department of Health) -Virtually assisted the Florida Department of Health with call intake, COVID-19 test results, patient information, and general work load to help with the COVID-19 Pandemic -Trained by the Florida Department of Children and Families assisting families receiving government-supported aid; as well as the Florida Department of Health on HIPPA laws and regulations.