University at BuffaloCampus Living Information Technology Student Assistant
Oct. 2024University at Buffalo, New York, United StatesAs a Campus Living IT Student Assistant, I was tasked with ensuring that the University at Buffalo's Campus Living department, both the staff and students, had all technical issues resolved to continue their day-to-day operations. My primary task was resolving tickets in the UBIT HelpDesk; However, my secondary tasks were: surplussing inventory, fixing hardware and software issues with department computers & printers, imaging old Window Surfaces, exchanging SIM cards for department work phones, conducting computer maintenance for UB's Gaming Lounge, and providing department employees with their proper equipment.