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Work Background
Pharmaceutical IndustryCommercial Operations
Jul. 2022My current role specializes in deep understanding, streamlining and automation of processes surrounding order management. Collectively, this has helped create a more efficient order management process. - Maintaining in-bound/out-bound orders for Gulf region. - Collaboration with business partners to ensure all orders are executed in a timely manner. - Support & coordinate forecasting, planning and budgeting activities in line with overall order management. - Acting as a communication link between Operations/Supply Chain on the one side and Commercial/Regulatory on the other side to ensure compliance with all requirements. - Coordinating & managing adhoc requests, deviations and emergency supply requirements for life saving medication. - Taking ownership of the order lifecycle to ensure adherence to agreed timelines and internal commitments. - Leading/supporting distributor co-ordination, quote submission, tender management through price validation & quoting administration
Pharmaceutical IndustrySales & Tenders
Jun. 2015 - Oct. 2022My role mainly revolves around setting up & managing the end to end process of order & supply between demand planning, supply operations & distributors for all 5 Markets within the gulf region. This includes but is not limited to: - Maintaining an updated order Log - Handling all order communications with customer/distributors - Managing Annual price review and update on SAP - Generating SAP reports to manage orders against each market - Maintaining accurate timelines with our customers for orders, tenders & deliveries. - Co-coordinating monthly on the delivery schedules and reconciling orders against forecast with the demand planner - Assessing monthly supply risk files and executing adjustments to order deliveries accordingly - Managing order timelines with the supply team & the sites to mitigate write offs & penalties due to ad hoc conditions. - Validating & applying prices specific to each gulf market as per formulary registration and institutional/contractual agreements. - Validating & Resolving pricing and FOC concerns with all distributors against quoted tenders & private market orders. - Maintaining a strong process that supports the internal networks of a global company and our customers in real time - Ensuring compliance with all operational policies and managing customer relations. - Handling market communication and planning adjustments including emergency supply requirements for life-saving medication - Liaising with counterparts in UK and coordinating export market supplies arriving directly from site to ensure lead time adherence - Maintaining accurate, clear & concise documentation and approvals on every order transaction with all gulf markets - Following tender and quoting process & timelines as per each markets institutional templates/requirements - Managing marketing company expectations on lead times and validating received documents prior to engaging supply - Maintaining all monthly credit/debit note requirements with our distributors
Pharmaceutical IndustryFinance
Jan. 2013 - Jun. 2015I have worked in accounts payables for the Financial Accounting division. My work experience has vastly been based on SAP and Microsoft Excel. This includes regulating and managing payments and transfers, handling internal and external records and archiving, managing company expenses and assisting with the month-end process; while regularly coordinating and managing communications with our outsourced teams.
Dubai International Film FestivalDatabase Management
Oct. 2012 - Dec. 2012During my work in DIFF, I was in a team of 4 who were mainly responsible for handling the schedules and DIFF database, completing expected requirements including communicating and coordinating with the volunteers, placing them on a requirement basis, assisting in the complete running of the festival, managing events, guest placements, coordinating with the organised functions,security management and their volunteer requirement requests. All of this and any adhoc assistance required was to be completed by my working team while supervising and managing the entire festival together in 3 different locations.
Creative Star TrdgInvoicing/Admin
May. 2011 - Sep. 2011I was an Admin member which required communicating regularly with suppliers, distributors and customers. Handling orders, invoicing stock distribution and sales, using TALLY 9 ESP. These were the main functions of my work experience with the firm.
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