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Work Background
Tech MahindraDelivery Manager - T24 (Africa)
Jan. 2019
SOFGENDelivery Manager - T24 (Africa)
Mar. 2013 - Jan. 2019Go Live Listings Barko Financial Services (T24 R16) - Current (Project Manager) Reserve Bank of Zimbabwe (T24 R16) - June '17 (Project Manager, AA and Retail) NBS Bank, Malawi (T24 R14) - May '16 (Lead Consultant) Nedbank Group application Support (Swaziland, Malawi, Namibia, Zimbabwe, Lesotho) Bank National de Rwanda (T24 R12) - May '14 (Lead Consultant, Data Migration)
TemenosSenior Technical Consultant
Aug. 2011 - Feb. 2013Go-Lives Listing Commercial Bank of Africa - T24 R08, Unix Commercial Bank of Ethiopia - T24 R10, Unix Central Bank of Kenya - T24 R09, Unix Development Bank of Ethiopia - T24 R10, Unix NIC Bank Kenya - T24 R11, Windows Responsible for providing technical support and expertise advice at Client site throughout all stages of TEMENOS' products implementation projects. Senior Technical Consultant focuses especially on more complex technical issues with little or no direct supervision and provides guidance and coaching to less experienced Technical Consultants. • Focus on more complex technical problems • Provide guidance and advice to less experienced consultants in case of complex technical issues during the implementation and Client relationship development. Has strong proficiency in the tools, systems and procedures that are used to accomplish the job. • Provide expertise to Clients in the definition of additional standard enhancements. • Identify, define and coordinate any development activities that may occur during the implementation of TEMENOS products, such as additional specific functionality, interfacing to external systems or conversion programs to be built. • Install custom enhancements and validate technical setup and conduct necessary testing to ensure user acceptance and global quality of the solution delivered. • Advise the Client on the setting up of a production environment and on the running the Temenos suite of products • Provide clear and concise technical documentation for internal and external use. • Conduct Client technical training as necessary. • Provide regular update and feedback to the Project Manager on implementation success, potential delays and resources needs adjustments in order to achieve project goals. • Coordinate with the TEMENOS maintenance groups to ensure that the product problems encountered by the Client are understood and resolved. • Supervise, if and when needed, over specific technical parts of the implementation plan.
TemenosTechnical Consultant
Feb. 2008 - Jul. 2011
NMB Bank LimitedAssistant Manager, IT Support
Jan. 2004 - Jan. 2008o In charge of Application Support (Globus, Smartstream and Analyst Financials - Both from Business Connexion S.A.), Internet Banking, Postillion o Attending to business concerns and system customisation in all systems o Project management – (i)Sunrise project which involved slashing three zeros from all databases, (ii)Straight through processing for all financial systems o Supervision of 7 Application Support staff o General systems support o Safe guarding data integrity and system availability to enhance user and customer satisfaction o Conduct user training
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