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Work Background
Chan Zuckerberg InitiativeEnterprise Systems Analyst
Jul. 2024Redwood City, California, United States. Tier 2 Support: User Enablement: Act as a user experience champion
. Gather & analyze business requirements: Working closely with the business teams to understand their needs, pain points, and desired outcomes. Help define user stories for implementation
. Document & prioritize business requirements: Document business technical requirements; Create use cases; Assess prioritization of requests based on business impact, ease of delivery, ROI, and compliance. . Design solutions: Translate business requirements into technical specifications. Consider user experience and best practice configuration options; Analyze current workflows and identify opportunities for automation and optimization.
. Implement Solutions: Work closely with cross-functional technical teams to develop, test, and deploy solutions. Coordinate activities with the business teams to test solutions and ensure solving for the desired business outcomes. . Project Management: Create project plans, monitor & communicate progress throughout the project lifecycles. . Collaborate: Communicate effectively with both technical and non-technical stakeholders. Explain technical and application capabilities to the business teams. Translate business requirements to the technical teams. . Quality Assurance: Complete Peer Reviews, Develop test plans and execute unit & E2E testing to ensure the configured system meets user requirements. . Stay up to date with technology trends: Continuously learn new features and trends within the HCM systems ecosystem, recommending potential enhancements to Workday and other systems.
Chan Zuckerberg InitiativePeople Systems and Operations Manager
Apr. 2019 - Jun. 2024Redwood City, California• Oversee day-to-day functionality of the company’s Human Capital Management system, with a focus on high-quality support and continuous improvement in Business Process and Reporting.
• Collaborate with cross-functional teams including Business Systems, Legal, People Business Partners, Talent, Payroll, Facilities, L&D, DEI, and IT to manage system processes, documentation, testing, and security.
• Maximize system integrity by performing regular audits of hierarchy structures and employee information, as well as rigorous testing of new changes and processes.
• Coordinate with leadership and IT teams to design and implement HR technology roadmaps; keep current on technology tools and integrations to make informed recommendations for upgrading/automating systems.
• Support HRIS operations, working closely with subject matter experts to configure, troubleshoot, maintain, and improve HRIS systems and components.
• Review metrics and other data to locate opportunities for improving efficiency and productivity; solicit and apply constructive feedback from employees and stakeholders.
• Balance multiple projects and priorities simultaneously while meeting tight deadlines; pivot quickly to address changing needs and critical situations. KEY ACHIEVEMENTS
• Pioneered innovative initiatives that optimized operations, decision making, and employee service delivery, expediting achievement of department and organizational goals.
Chan Zuckerberg InitiativePeople Systems and Operations Program Manager
Apr. 2019Redwood City, California
Chan Zuckerberg InitiativePeople Associate
Nov. 2018 - Apr. 2019Redwood City• Partnered with senior leadership of a rapidly growing, mission-focused company to build company culture and steer change management for 350 full-time employees and 200+ contingent workers.
• Managed and motivated People Ops team with strong leadership and coaching, providing valuable people-related insights and creating positive employee experiences that drove satisfaction and retention.
• Excelled as the primary point of contact for team members; handled People-related inquiries and worked with People generalists and business partners to support various organizations across CZI.
• Forged strong cross-functional partnerships that emphasized operational excellence; made actionable recommendations for driving business growth. KEY ACHIEVEMENTS
• Championed efficiency by proactively identifying opportunities to automate administrative workflows and optimize People tech stack.
iRhythm Technologies, Inc.HR Coordinator
Dec. 2017 - Oct. 2018San Francisco• Offered comprehensive support to employees and management through all phases of the HR lifecycle; handled onboarding, orientation, talent management, and offboarding.
• Processed employee change requests, promotions, terminations, and transfers efficiently within the UltiPro system, playing a pivotal role in the seamless management of HR operations.
• Upheld the highest standards of data integrity by ensuring accuracy and compliance of employee records; handled confidential information with discretion and tact.
• Oversaw HR operations with a focus on providing exceptional HR services that cultivated a positive, efficient, and inclusive workplace culture. KEY ACHIEVEMENTS
•Optimized operational processes crucial to the successful delivery of key HR programs and services; made key improvements that enhanced the employee experience, boosting morale, engagement, productivity, and retention.
Anchor Brewers and Distillers, LLCPeople Services Assistant
Dec. 2015 - Nov. 2017San Francisco• Delivered all-encompassing support to the Director of People Services, collaborating closely with functional business leaders and associates to successfully implement HR processes and programs.
• Streamlined and optimized HR operations, fostering a positive and organized work environment while ensuring compliance and efficiency in complex HR processes.
• Inputted, updated, and maintained information in the HRIS, ensuring the proper filing of documents and forms in employee files, including personnel and benefit files.
• Accountable for monitoring and filling open positions; conducted resume screening, interviews, and reference checks; managed background checks; led onboarding and orientation for new employees.
• Administered employee benefit programs and responded to benefit inquiries; handled employee enrollments, monthly benefit invoice audits, and changes in benefit plans.
• Orchestrated and completed paperwork related to COBRA continuation; actively participated in facilitating open enrollment processes. KEY ACHIEVEMENTS
• Spearheaded the development of various People Services metrics and reports to enhance data-driven decision-making.
Lion Management Group, Inc.Human Resources Assistant
Aug. 2011 - Apr. 2014San Francisco• Assist Director of Human Resources with recruitment to include; creating and positing jobs, data entry of resumes into the recruiting database, resume review, scheduling interviews, conducting interviews and preparing and extending offers • Key player in managing human resources database containing information for over 1,000 employees. Entered confidential data regarding new hires, terminations, pay changes, promotions and leaves of absence
• Collate new hire orientation packets, ensure all documents are correctly maintained and completed in compliance with city, state and federal employment and labor laws
• Coordinated with the payroll department for employee data transfer on a daily basis. Partnered to ensure all employee information was entered accurately and appropriate documentation was provided.
StarbucksBarista
Feb. 2008 - Nov. 2009San Francisco Bay Area-Prepare bar drinks according to standards and ensure the freshness of coffee & tea -Assist customers before completing other tasks in the store. -Prepare bar drinks in accordance with speed of service standards. -Demonstrate superior customer service skills.
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