Bank of BarodaManager-Credit and Operations
May. 2013 - Oct. 2024New Delhi, Delhi, IndiaExperience as Branch Head(2015-2019) -Sanctioning of Retail loans viz. Housing Loans, Vehicle Loans, Commercial Vehicle Loans, Personal Loans, Education Loans, LAP-TL and Overdraft. -Sanctioning of MSME loans viz. MUDRA scheme, CGTMSE scheme, Cash Credit, LAP-Overdraft, Demand/Term Loans for Greenfield projects as well as under TUFS and CLCSS for upgradation. -Sanctioning of Agri Loans viz, KCC, Milch Animals, Tractor/Agri Machinery Loans, Dairy Finance, Cold Storage loans, Loans against cold storage receipts. -Canvassing CASA deposits of the Govt. departments and corporate/MSME sectors for lower/nil interest deposits and cross selling of various products in mass. -Selling of third-party products such as Life/General Insurance Policies and Mutual Funds through the bank tie-ups for generating Non-interest income. -Devised processes to boost long-term business success and increase profit levels. -Developed and maintained relationships with customers and suppliers through account development. -Managing customer-centric operations, forwarding customer instructions to the concerned department, and ensuring customer satisfaction by achieving delivery and service quality norms with minimum TAT. -Managing the overall functioning of the processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction levels. -Interfacing with clients for understanding their requirements and cultivating relations with them for customer retention and securing repeat business. -Leading, mentoring, and monitoring the performance of the team members to ensure efficiency in process operations and meeting individual and group targets -Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members. -Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. Overall experience(2013-2023) in addition to above.