Laboni Banerjee - Accountant / Bookkeeper,

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Work Background

Protiviti India Member FirmAssociate Director

Jul. 2023Kolkata, West Bengal, India Managing biggest US based Insurance client F&A Process  Working with 170 + FTEs across locations – Kolkata, Hyderabad, Blue Ash (US)  Responsible for SLA/KPI Governance & Monitoring for all the 8 Towers  Leading band mix and upskilling / coaching of resources to meet the deliverables.  Working on the Cross-Function collaboration and Interoperability between different locations  Leveraged advanced data analytics to uncover duplicate payments, resulting in improved financial accuracy and better cash flow management.  Working on creating the Centre of Excellence (COE) across the Towers to enhance productivity, accuracy, and cost benefits.  Identified and implemented a solution that mitigated excessive rework, leading to a reduction of FTE hours and significant cost savings.  Managing AP invoice processing, payment processing, Vendor setup, banking, helpdesk and T&E  Developed and executed a comprehensive risk assessment and mitigation plan, proactively addressing financial discrepancies and operational challenges.  Played a key role in Generative AI (GenAI) implementation across operational towers, ensuring the organization remains at the forefront of technological advancements.  Improved operational efficiency through process improvements, leading to enhanced service delivery and client satisfaction.  Developed a training program for new hires, reducing onboarding time by 97% and improving team productivity.  Established a feedback mechanism, improving communication between teams and increasing project completion rates by 95%.

GenpactAssistant Vice President

Jun. 2022 - Jul. 2023Noida, Uttar Pradesh, India Worked as Global Process Owner (Accounts Payable) and (Accounts Receivable) for one of the Retail giants.  Worked with 450 + FTEs across North America, LATAM and South Africa region.  Worked on the enhancement of AP Cora and HighRadius for both LATAM and South Africa region.  Executing strategies to improve overall B2P operations, polices, tools and implementing metrics to measure performance against industry benchmark to drive world best business.  Working with various teams to create helpdesk CoE, reduction in PO debit balance, pay for request, standardization of the dispute process, etc.  In Accounts Receivable– cash application (to improve auto-cash application), collection, suspense A/c reconciliation, dispute handling  Working with various Genpact internal teams and assisted in audit activities, various AP related standardization activities etc.  Implementing ideas and automation in the process across the locations – South Africa, LATAM & NA  Recognized for excellence in process improvement, team leadership, and successful implementation of automation across the organization.

Tata Consultancy ServicesSenior Manager

Oct. 2014 - Jun. 2022Kolkata, West Bengal, India Headed multiple clients across the globe for Accounts Payable and Accounts Receivable Process  Managed and delivered initiatives at an organization level for US, EMEA and APAC regions.  Recognized for excellence in process improvement, team leadership, and successful implementation of automation across the organization.  Led Band mix and up skilling / coaching at par to meet the deliverables at timely manner.  Enhanced customer satisfaction through the implementation of standardized processes and best practices across financial operations.  Handled 250 + FTEs across globe.  600 k invoices handled across globe along with payment run.  Steered invoice processing, payment processing, vendor `management, Vendor reconciliation T&E, AP helpdesk, AR Cash Application, AR collections across globe. Standardized invoice processing, ERP implementation, AP Helpdesk implementation with standardized comment to have timely response and customer delight by taking the best practices from other regions.  Executed duplicate and high-dollar audits, leading to significant cost savings and enhanced financial accuracy  Connected with the customer to take VOC score & feedback fortnightly.  Enhanced team performance and engagement through training initiatives, resulting in a more skilled and motivated workforce.  Implemented ideas and automation in the process.  Received multiple awards for outstanding contributions to client success, team leadership, and organizational growth.

EXLManager

Jun. 2012 - Oct. 2014Bengaluru Area, IndiaEXL is a business process solutions company. They integrate operation management services, decision analytics and technology platforms to deliver immediate results and long –term business impact. Serving insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics. EXL also provides functional services such as finance and accounting, legal support and analytics to even more industries including professional services, retail, manufacturing and energy. • Managing Accounts Receivable and Accounts Payable process for one of the Big4 auditing firm from Dallas, USA • Monitoring daily cash applications, raising of invoices, correction and writing off invoices. • Assisting AP team with the coding details for refunding on excess/ wrong / duplicate payments. • Reconciliation of suspense account and investigation on unapplied cash and on account cash. • Responsible for cash collections from external clients and member firms across the world. Monitoring the ageing of invoices past due and taking appropriate actions. Preparing analysis on the difficult customers and strategizing to recover the money(s). Working with the customers to resolve the disputed invoices and collect the invoices past due. • Monitoring the indexing process, coding of invoices in Accounts payable process. • Vendor management • Checking the approval matrix • Payment verification • Handled email queries of the partners of the firms and their clients. Performed weekly audit calls with the client and conducting refresher trainings for my team members on a regular interval. • Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence • Deft in handling overall functioning of Migration of processes & implementing processes in line of SOP. • Performed appraisal for my team members and recommending various areas of process improvements.

Tata Consultancy ServicesTeam Leader

Dec. 2009 - Jun. 2012Bengaluru Area, IndiaTata Consultancy Services (TCS) provides information technology and management consulting services to organizations in more than 53 countries. The company offers e-business, application development and maintenance, architecture and technology consulting, engineering, security, infrastructure development and management, and quality consulting services. In addition, TCS offers software packages for business functions such as applications for electronic banking, insurance billing, customer relationship management, and hospital management. It caters to finance and banking, insurance, telecommunication, transportation, retail, manufacturing, pharmaceutical, and utility industries. Responsibilities: • Transitioned AR process for one of the Big4auditing firm from Toronto, CA and supervising the entire accounts receivable process. • Responsible for reconciliation of daily deposits, approver and assigner of all financial journals, reconciliation of various BS items, assisting AP with coding details for refunding. • Identification and posting of wires on a daily basis • Reconciliation of suspense account and investigation on unapplied cash • Handled email queries of the partners of the firms and their clients. Performed weekly audit calls with the client and conducting refresher trainings for my team members on a regular interval. • Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence • Deft in handling overall functioning of Migration of processes & implementing processes in line of SOP. • Performed appraisal for my team members and recommending various areas of process improvements.

Outsource Partners InternationalGroup Leader

May. 2007 - Dec. 2009Bengaluru Area, IndiaOutsource Partners International, Inc. provides finance and accounting outsourcing, analytics, and consulting and advisory services. It offers outsourcing services for accounts payable, control and risk management, and source to pay, and order to cash. The company also provides credit and portfolio risk analytics and modeling; spends data analysis, sourcing opportunity identification, category management, contract management, spot sourcing, and financial data modeling analytics services. In addition, it offers process re-engineering and transformation, strategic outsourcing due diligence, and statutory accounting consulting services Responsibilities: • Transitioned AP process for one of the Big4 auditing firms from Amsterdam, The Netherlands. • Supervised the entire accounts payable process and monthly payment run. • Handled email queries from the clients and delivering various trackers such as invoice on pay run, outstanding creditors & outstanding invoices. • Identified while assisting for the enhancement of processes and procedures to improve the overall performance. Conducted and attended audit class with the clients and conducted cross trainings.

GENPACTProcess Developer

Nov. 2006 - May. 2007New Delhi Area, IndiaGenpact is a global leader in business process and technology management, offering a broad portfolio of core enterprise and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers an integrated solution. Responsibilities: • Involved in the application and payment for the clients and carries of Wachovia Insurance Services. • Supervised the month end INS Tracker that included monitoring of payments made to the carriers, clients. Implemented various trackers so as to measure the variance from the projected targets & identifying while assisting for the enhancement of processes and procedures so as to improve the overall performance. • Monitored and inspected the client’s summary and claim documentation while properly allocating the client’s treaties and ledger accounts. • Maintained SPOC for compliance follower pertaining to compliance and integrity check & calculating VIC for the associates and measuring the productivity.

Sepal Management SolutionsFund Manager

Jun. 2006 - Nov. 2006Kolkata Area, India• Prepared budgets for the various activities for the charity and analyzing the each cost centers. Headed a team of 5 in generating the funds. • Prepared the Cash flow of the charity and application of the funds for the various projects in the most cost effective way. Efficiently took the initiative for the implementation of Shiksha Project in Kolkata.