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Executive Director, Digital Accessibility / IT Risk and Compliance Manager / IT Manager
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Work Background
University of HoustonExecutive Director, Digital Accessibility
Jan. 2022Houston, Texas, United States• Lead the development and implementation of the Electronic and Information Resource Accessibility (EIRA) compliance program across the University of Houston System.
• Design and execute outreach campaigns to educate faculty and staff on accessibility compliance, aligning with Texas State regulations and federal civil rights standards.
• Deliver presentations, webinars, and workshops to faculty and staff, boosting awareness and engagement on digital accessibility.
• Audit web content and digital documents for accessibility using automated tools such as the JAWS screen readers, and the WAVE browser extension, along with manual testing methods for accessibility compliance such as keyboard navigation, and content review.
• Manage and expand collaboration across departments and campuses to streamline compliance efforts, enhancing security and risk management practices.
• Liaise between procurement, IT, and general counsel to ensure the seamless execution of accessibility and IT security policies.
• Investigate opportunities to utilize A.I. (artificial intelligence) tools to advance the digital accessibility program throughout the University of Houston System.
MD Anderson Cancer CenterProgram Manager – EIR Accessibility
Sep. 2020 - Jan. 2022Houston, Texas, United States• Oversaw the accessibility compliance program, incorporating cybersecurity education to elevate security awareness among faculty, staff, and external stakeholders.
• Led targeted outreach campaigns to improve understanding and adoption of IT accessibility policies, enhancing security protocols across the institution.
• Presented cybersecurity training materials and managed relationships with key partners to further digital accessibility and risk management initiatives.
• Developed outreach strategies to monitor compliance and provided ongoing feedback to refine programs.
Prosperity BankIT Governance Risk and Compliance Analyst
Jul. 2020 - Aug. 2020Sugar Land, Texas, United States• Delivered targeted outreach to enhance awareness of GLBA cybersecurity policies, working directly with internal stakeholders to improve security practices.
• Performed risk assessments and collaborated on remediation strategies that aligned with federal security regulations.
The University of Texas Health Science Center at HoustonIT Risk and Compliance Manager / EIR Accessibility Coordinator
May. 2012 - Jul. 2020Houston, Texas• Developed and implemented a comprehensive IT accessibility program, collaborating with departments to improve security compliance and digital accessibility compliance.
• Audited web content and digital documents for accessibility using both automated tools such as screen readers, and manual testing methods for accessibility compliance.
• Managed outreach efforts across university departments to inform stakeholders about IT security policies and accessibility compliance, driving engagement through tailored communication strategies.
• Designed and presented training programs to diverse audiences, from technical staff to senior leadership, improving system-wide understanding of security and compliance.
Jacobs TechnologyIT Security Analyst II
Nov. 2008 - May. 2012Houston, Texas• Collaborated with NASA agency and contract information assurance personnel to develop, enhance, coordinate, and monitor the Engineering Directorate’s assessment and authorization (A&A) program.
• Supported IT Security information assurance activities in the handover of project deliverables to the NASA client.
• Created assessment and authorization (A&A) artifacts documenting lab/IT system assessments.
• Wrote IT security plans documenting JSC Engineering Directorate lab IT system security control compliance.
• Performed eGRC tool system administrator duties for the JSC Engineering Directorate.
• Facilitated periodic validation SOX audits for the Jacobs Information Technology Department.
Tessada and Associates IncInformation Assurance Specialist
Mar. 2007 - Oct. 2008Houston, Texas• Provided consulting services coordinating and implementing assessment and authorization (A&A) document assurance services to JSC. Assessed the completeness, accuracy, and validity of NIST 800-53 security controls.
• Provided System Administration services on institutional eGRC tool for JSC.
• Maintained and updated IT security documentation for 96 Center security plans. Developed and implemented a logistics process that streamlined the onsite processing of third-party auditors.
The University of Texas Medical Branch at GalvestonRisk Management Analyst
Jun. 2006 - Mar. 2007Galveston, Texas• Performed internal controls assessments and assisted departments develop remediation plans. • Developed an internal controls training program and series of self-assessment checklists for departments. • Coordinated user access to the State Comptroller’s Office for university personnel requiring reporting capabilities.
• Conducted risk-based threat /vulnerability analyses
The University of Texas Medical Branch at GalvestonHelp Desk Analyst II
Feb. 2005 - Jun. 2006Galveston, Texas, United States• Assisted in the setup of new PeopleSoft (PS) help desk designed to support PS functional users within the UTMB organization.
• Researched technology solutions and made recommendations for purchase and implementation of ticketing and telecommunications solutions for the new help desk set up.
Lockheed Martin Information TechnologyOutreach - Desktop Technician
Jan. 2003 - Feb. 2005Houston, Texas• Provided Workstation Engineering with refresh software load issues, and workarounds with an outcome of improved customer satisfaction metrics.
• Provided software, hardware, and networking support for Windows XP, 2000, and 98 Operating Systems on Compaq, Dell and Hewlett Packard desktops and laptops.
• Provided new computer set-up support: LAN support, TCP/IP, DNS, WINS, DHCP, software, printers, VPN, e-mail, file shares and permissions.
• Provided interactive customer outreach interviews before and after system upgrades; documented customer interviews and audit findings using Remedy ticket tracking system and Microsoft Excel.
Lockheed Martin Information TechnologyHelp Desk Analyst
Mar. 2001 - Jan. 2003Houston, Texas, United States• Performed heavy phone support as frontline customer support to NASA organizational IT end users.
• Logged requests for support in the Remedy ticket tracking system.
• Escalated IT support requests that required technical desktop support.
Continental AirlinesAccounting Specialist / Reservation Sales Agent / OnePass Customer Service Agent
Sep. 1985 - Dec. 1999Houston, Texas Area
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